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Senior Supervisor, Customer Field Operations
U.S. Marine Corps - Sergeant, Ground Radio Repair

I have been in the electrical industry for the past 17 years in many facets of the industry, ranging from installation of transformers (12,000 volts) and underground residential service (120/240 volts), to positions in IT support, Dispatching and Work Planning to now being a Front Line Supervisor of Customer Field Operations. My current day-to-day duties include providing guidance, management and oversight to 62 employees whose duties include installing smart meters, while phasing out the old style meters to be able to provide our customers with more efficient options for managing their energy use. I review strategy plans and installation order route plans in advance and then relay all pertinent information to my crews in our daily safety briefing before they depart to the field. I also drive to appointments and scheduled visits, which may include quality and safety audits on my technicians, customer visits, pre-job site walk downs with the planning department or other emergent issues/duties as they may arise. Just like we did in the military, it is vital to learn the skillsets of your employees, so as a supervisor, you can help them concentrate on their strengths, while helping them develop their weakness opportunities.


In the military, we were taught how to do our job and do it well. The opportunities afforded to us were vital in reaching the goal to keep our country safe at any given time when called upon. Until recently, we were never prepared for the "debrief" when we left the military. Oftentimes, many military personnel will do themselves a disservice by either including a broad one-line statement about their military service, or will include military jargon, which a civilian career recruiter may struggle to comprehend, in their professional resume. While it is vital to highlight all your relatable skillsets, it is of the utmost importance to "translate" them into what your desired employer's goals and mission statement are seeking. Also, when listing your skills, don't just include your trained technical skills. Reflect on what special projects and assignments you were attached to, as they may include much sought-after leadership skills, such as supervisory, project management and innovation.


Career trajectories are not always a straight journey to the top. My career trajectory includes many lateral moves that have helped me become a subject matter expert in certain fields, while allowing my expertise to be well-rounded and respected across several departments. Networking also is very useful in helping your career. It is important to meet new people, both in the company you work for and externally as well. This will not only help you diversify your contacts, but in speaking and engaging with others, it expands your knowledge and creativity by seeking their opinions/suggestions on several topics.

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