Fiserv is a global financial services technology provider with more than 13,000 clients and 22,000 associates worldwide. Each member of the Fiserv community helps our clients push the boundaries of what's possible in financial services, delivering deep expertise and innovative solutions to help financial institutions, businesses and consumers move and manage money faster and with greater ease than ever before. With a focus on solutions for mobile and online banking, payments, risk management, data analytics and core account processing, chances are, you're more familiar with Fiserv than you realize. If you are looking for an environment where leadership, collaboration and innovation are valued, we invite you to explore the possibilities with us and find your forward.
“Fiserv has a strong commitment to providing career opportunities and growth to men and women who currently or previously served our country, as well as their family members. We believe their strong leadership, strategic focus and technical skills enable us to successfully create and deliver experiences that transform financial services technology. Additionally, their personal values directly align with our company values which include earning client trust, doing the right thing and inspiring and achieving excellence." —Mark Paulek, Chief Human Resources Officer, Fiserv
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I was fortunate enough to earn two bachelor's degrees while still on active duty in the Navy. I then went on to earn an Executive MBA at my first civilian job. While I haven't used this great benefit, Fiserv offers a tuition reimbursement program that helps employees who are looking to further their education in an effort to achieve their career goals.
I manage a department of 27 project and program managers in the execution of software development projects. I'm responsible for ensuring that we meet performance metrics of things like cost, quality, and schedule for the portfolio of projects within the Bank Solutions Division. I'm also responsible for developing and implementing sound project management methodologies and best practices.
At Fiserv, I get to work with a great group of people each and every day. My favorite thing is just that - the people.
Although there are a lot of similarities between military and civilian life, there are differences. Just like we were asked in the military to "adapt," there might be a need for a veteran to adapt to the civilian ways of doing things. Just remember -- just because it's different doesn't mean that it's wrong or bad. Go into it with an open mind and look for opportunities to offer up ideas that serve to make your company as good as it can be.
My military experience and training helped my career in more ways than any education or certification could. The personnel management, prioritization, leadership and process analysis techniques that I've learned throughout my career will continue to be used daily until I pass from this world. My career has been completely shaped by my ability to adapt both personally and professionally. Keeping that perspective helps to drive my career onwards and upwards.
I've gotten to where I am today without a degree, however, I'm now actively seeking my degree in IT Management followed by a Master's in Business Administration. I've also received my Certified Information System Security Professional (CISSP) which is useful in grabbing attention and moving your resume to the top of a stack for an information security position.
In my role today I support the Information Security Officer of Enterprise Technology Group. These roles include maintaining awareness and oversight of the security posture, and compliance with industry governance in our group. I personally drive our security initiatives forward - working to increase our posture in order to allow our many customers to safely conduct business across our integrated systems.
Don't focus too much on what you want to do when you get out. Focus instead on why you want to do it. The why will easily define “the what”, and you'll be able to exceed your expectations when you focus on the why. For example, I never made the decision to get into cyber security because it pays well or because there was a high demand. My decision making process was much more impactful than that. I asked myself why do I want to work in general? My answer: to support my family, to have something to feel accomplished in, to have an impact on this world, and to provide an example for which my children can follow. I decided to focus on security because I can have an impact and I am passionate about protecting people's data just like I was passionate about protecting the American people and their rights by serving in the Marine Corps.
In my role as a director of human resources, I partner with and support multiple members of the senior HR leadership team (SHRLT) with various enterprise-wide HR initiatives and priorities including organizational design and transformation. I also oversee all associate engagement and employee relations matters for the ETG function while also providing leadership guidance, performance coaching, compensation planning, talent planning and recruiting support. I have leveraged many of the skills I learned from my time in the Air Force as a personnel journeyman in my civilian career including my current role.
When asked what I like the most about my work at Fiserv, I say consulting with managers and leaders to offer my perspectives and share best practices. I also say the true business partnership that I have with the SHRLT is another aspect of my job that I most appreciate.
I credit my military background in helping me develop leadership and problem solving skills as well as a strong work ethic. I learned the importance of team work and developed a sense of pride in delivering top-quality work during my time in the service. The work ethic I developed in the Air Force pushes me to execute through challenges in my current role to achieve results and success for not only the ETG function but also the broader HR division.
As a program manager, I administer the Portal program for the development of our new SmartView product which will provide our clients the ability to create their own messages, perform order tracking, create and edit cards and more. I oversee four project managers who are responsible for administering the projects under the program. I served in the U.S. Marine Corps on active duty for 16 years and 8 years on reserve and come from a family with a long history of military experience � my father, three brothers, two sisters, sister-in-law and brother-in-law all served in various branches of the armed forces. In one of my positions in the Marine Corps I ran the Application Programming Instructor department at the Marine Corps Computer Sciences School (CSS) where I also taught project management for five and a half years.
The leadership skills I learned and taught at the CSS have been the most useful to me throughout my corporate career and I draw on this in my current role in managing both projects and people. I was also in charge of the Computer and Communications Center at the Marine Corps Forces, Atlantic. While I credit the strong leadership skills I developed to my time in the service, I had to tone down my management style somewhat as the military style can be too intense in the civilian world. In regard to what I like most about my role and in working at Fiserv, I most enjoy managing projects as well as the enterprise PMO processes that have been put into place by my team which have transformed the way we have worked. My most favorite thing though is the people I work with every day �they are all intelligent, hard-working, dedicated and fun.