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Corporate Program Manager, Federal Government
U.S. Army - Chief Warrant Officer Four, Health Services Maintenance Technician

As a Corporate Program Manager, I am responsible for ensuring our Federal Government customers receive the highest quality customer experience by serving as a primary advocate in GE Healthcare. I work closely with GE Service and Sales team members to implement value-added programs that develop initiatives and provide solutions for challenges that arise at the DOD, VA, Indian Health, Bureau of Prisons medical facility and headquarters levels. I enjoy working with our multidisciplinary GE teams to implement actions that make GE easier to work with. I know that our “Customers Determine Our Success,” which is our first GE Belief and that drives the purpose and passion around everything I do. I feel that I have had a successful day when a customer expresses gratitude for us addressing their concern. Additionally, as a military Veteran, I take extreme pride in working directly with customers who were colleagues that I served with in uniform.


The best advice that I can provide for anyone transitioning is that you must begin the transition process when you join the military. The best way to combat the fear of transitioning is to plan the exit strategy far in advance. I believe that relevant networking is really important, which means connecting with people that have similar interests/goals as you do, not only in the military, but also outside the military. I use LinkedIn as one avenue for networking by having a complete profile and joining groups, but getting out and making face-to-face connections really has no rival. This also involves identifying civilian organizations whether professional societies or companies that you are interested in becoming a member or finding more about. I became a member of the local Project Management Institute chapter, went to meetings in uniform while on active duty and many doors opened up for me. The last bit of advice is to obtain relevant credentials, such as civilian education and professional certifications. Knowing and pursuing the credentials that matter the most in your field of interest will be of great benefit in planning for transition.


My most significant takeaway is that your reputation precedes you and that it isn’t who you know, but who knows you. I feel that my experience, certifications, prior training and civilian education were checks in boxes.  I was told that 200 people applied for my job at the same time I did. However, I feel that it came down to the fact that people knew my character, work ethic, values and they were willing to vouch for my potential based on the reputation that I earned over the years with juniors, peers and seniors. I don’t believe there is a substitute for living with a strong value set both on and off duty. Now that I am in civilian uniform, I work for many of the people that only a little over a year ago, worked for me. You must treat everyone you meet with respect and reverence regardless of the position they currently hold because you never know when the tables might turn in the future.

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