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Small steve wilkens




Senior Vice President, Global Professional Services
U.S. Army - Sergeant, Infantryman

My day-to-day responsibilities consist of managing a global organization comprised of 300 Professional Services team members from 15 different countries. In this role, continuous learning is an important skill that I bring to the job every single day as I look for ways to implement, deliver, and improve our service offerings or work with our partners to solve client business issues. The most rewarding part of the job is being able to interact with our clients. The Global Professional Services team members are in a unique position to strengthen client relationships, as well as generate new revenue opportunities since we’re growing and learning with our clients throughout the customer life cycle.


The biggest challenge is to figure out and be able to articulate how and what you've learned in the military translates into the corporate world. I find that it's been 30 years since I've got out of the military and every day I lean on those experiences. There’s a great book called Bury My Heart at Conference Room B by Stan Slap that provides practical strategies and insights that can help guide you through the process as you transition from military to corporate life by identifying your core values that you will want to apply to your professional career. I have found than many people have adapted their search or approaches to transition based on the self-discovery within this quick read.

The second key is getting help. I also found it important to seek out mentors that can help you reach your goals and explain things along the way – many people have done these jobs both well and poorly, mentors can give you short cuts and save you from some of the pain. My closest mentor was a vet and we had a way to communicate but I was able to leverage the transition he had made 15 years before me.

I'm glad that Pitney Bowes is putting a focus on Vet's and recognizing and creating formal programs, such as mentoring or affiliation types of programs. I think that the military experience is something to be proud of and for people to determine how that can help them in the professional world and I think there are many skills and experiences that I've leaned on over the years. Military service is a very solid foundation that most people have done very early in their life and as a result it's important to keep those principles and values and bring them into the corporate world. They will find that they mesh very well.​

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