The Services Team supports our customers and their needs by installing, servicing and repairing our products and software. My specific role as Operations Director is leading a group of teams in a geographic region, supporting the installed base and new customers as noted above. The key contribution of my role is developing my managers and their teams in his or her role so we are prepared for our customer needs today and tomorrow. The second most important role is to attack and remove obstacles to our team’s success and our customers’ needs. This is accomplished by aligning resources and empowering team members at every level to solve problems themselves. The skill of understanding operational risk management learned in the United States Marine Corps is the bedrock of success for me in this role.