The main focus of my job is to ensure that the Providers in our company have a working tablet, with fully-functional Electronic Medical Record (EMR) software. We also attempt to coach up and help the Providers have a better, working understanding of their equipment and software as they progress through successive versions of their EMR and updated tablets. We test fixes, updates and new versions of the medical records software prior to rolling them out to the Providers to discover any pitfalls, issues or new features. We also perform physical repairs to the tablets with Dell and Fujitsu certifications. As a Senior, I help the manager guide the team while spear-heading projects to secure a better future for our Providers. A Senior also deals more closely with the Practice Managers, Trainers and handle, firsthand, the Providers that have some of more in-depth issues.