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Team Lead, Global Sourcing Operations
U.S. Army - Captain, Military Police Officer

I lead the Operations Team for Visa’s Global Sourcing group. We support the systems, policies, and procedures that are foundational to procurement, sourcing, and contracting at Visa. A core part of my team’s mission is to make the purchasing experience as easy and simple as possible and be a force multiplier for the souring teams.

This means we are always challenging how Visa purchases and looking for ways to make it simpler, better, and faster. We do this by actively soliciting feedback about the purchasing experience, developing our stakeholder relationships, seeking input on improvement ideas, and measuring performance to track accomplishment of our goals.

It is a dynamic, ever-changing environment that is well suited for those who are used to constant change.


The average squad or team leader is used to shouldering more responsibility than your civilian peers. You understand that leadership is more than telling people what to do during work hours. Most of you have led men and women during tough times, you have been responsible for their families, and you know how critical it is to learn what makes each member of your team tick. This is highly valued in the business world. Figure out how to explain this to a hiring manager in terms they will understand and appreciate. Use your military network to gain a perspective on how your responsibilities translates into the civilian world. You are not the first to walk this road, so use the knowledge of those who went ahead of you. Research and reach out to the associations and industry groups who specialize in the industries and sectors in which you have an interest. Use those to build your knowledge base and grow your contact groups.

Make use on base and non-profit resources that specialize in helping you translate your military qualifications into civilian qualifications. Edit, re-write, and rehearse your resume and interview answers with someone who does not know what you do in the military. Continue to do this until you can get through the entire series without them asking, “What do you mean by that?” or “What does that term mean?”


Focus on doing your current job as best as possible, but always keep your eyes open for other opportunities. Do not be afraid to make the leap, if the new opportunity is the right one for you.

Recognize that the leadership skills and leadership ethic you develop in the military are often in short supply in the civilian sector. This includes, taking care of your team, developing your team, setting examples, actually leading.

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