1213142 - Lead Application Support Engineer
Location: Durham, North Carolina
Posted: August 24, 2017
Reference ID: 1213142
Who You'll Work With
The CMS Platform Operations team seeks a Lead Application Support Engineer to join some of the industry's brightest minds to support a state of art monitoring platform. The candidate is expected to
Drive resolution of complex Incidents/Events, Work with Problem Managers for PBI investigation and RCAs, Providing escalation support for Tier 1 and 2, Contribute to the Knowledgebase, Provide technical inputs to change and release management, Cross collaborate with other SMEs and cross functional teams.
What You'll Do
The primary role would including pro-actively managing an NMS system to reduce/avoid potential issues. The candidate should be an expert in Virtualization, Capacity Management and Windows AD skills along with hands on knowledge with any NMS application. The candidate is expected to understand and work with automation tools for increased and faster productivity- Scripting knowledge is a must to be successful in this role. The employee would need to understand concepts of SaaS along with virtualization and Data centre components
Who You Are
• Linux/OS administration and advanced troubleshooting(RHCA)
• Expertise in administrating EM7 or similar NMS tools/applications.
• Understanding and working experience in automation and virtualization (Ansible & VMWare).
• Good understanding/Experience with SQL databases and NoSQL DB (e.g. Mongo DB)
• Expertise in troubleshooting complex production issues - Analytical skills
• Outstanding customer interaction skills
• Knowledge of ITIL Processes
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