1213142 - Lead Application Support Engineer

  • Company: Cisco
  • Location: Durham, North Carolina
  • Posted: August 24, 2017
  • Reference ID: 1213142
Who You'll Work With
The CMS Platform Operations team seeks a Lead Application Support Engineer to join some of the industry's brightest minds to support a state of art monitoring platform. The candidate is expected to
Drive resolution of complex Incidents/Events, Work with Problem Managers for PBI investigation and RCAs, Providing escalation support for Tier 1 and 2, Contribute to the Knowledgebase, Provide technical inputs to change and release management, Cross collaborate with other SMEs and cross functional teams.
What You'll Do
The primary role would including pro-actively managing an NMS system to reduce/avoid potential issues. The candidate should be an expert in Virtualization, Capacity Management and Windows AD skills along with hands on knowledge with any NMS application. The candidate is expected to understand and work with automation tools for increased and faster productivity- Scripting knowledge is a must to be successful in this role. The employee would need to understand concepts of SaaS along with virtualization and Data centre components
Who You Are
• Linux/OS administration and advanced troubleshooting(RHCA)
• Expertise in administrating EM7 or similar NMS tools/applications.
• Understanding and working experience in automation and virtualization (Ansible & VMWare).
• Good understanding/Experience with SQL databases and NoSQL DB (e.g. Mongo DB)
• Expertise in troubleshooting complex production issues - Analytical skills
• Outstanding customer interaction skills
• Knowledge of ITIL Processes

Why Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

Share this Job