This 2nd shift schedule supports a large volume on-site location as a member of the on-site team, typically in a multi-shift operation or campus setting. Responsible for supporting an assigned work area with large volume of temporary employees. Supports the on-site operation on day-to-day functions with the majority of the time spent in the customer's work areas. Scope of position may vary depending upon the customer.
Duties and Responsibilities
Maintain good customer relations by handling all customer service inquiries, concerns, issues, and ensuring consistent quality. Deliver high levels of responsiveness and exceptional customer service.
Coordinate orders between the customer and supporting branch. Maintain effective communications with the supporting branch team to ensure they are prepared for orders and increases or decreases in headcount requirements. Keep customer informed of orders and status.
Perform daily check-in process and verify that all hiring managers have the required headcount. Maintain employee roster for the site and provide to the customer as needed.
Coach and counsel temporary employees relative to attendance, productivity, and overall job performance to meet improvement objectives
Interact with worksite employees monitoring processes and work output. Make recommendations or suggestions as warranted.
Facilitate new hire orientations and pre-training with temporary staffing employees for proper transition to assignment. Assist with new employee introductions on their first day of the assignment.
Regularly conduct business review meetings on a quarterly basis ensuring consistency and quality and continuous improvement. Perform safety checks and support the customer's safety requirements; attend customer safety meetings if applicable.
Complete measurement and reporting on a weekly basis, including the analysis of key performance indicator measurements and identifying opportunities for improvement.
Perform quality control functions to ensure the customer is satisfied in assigned areas.
Perform employee quality evaluations on temporary employees
Develop ongoing strategies to reduce workers' compensation dollars. Complete on-site incident investigations and appropriate paperwork.
Facilitation of employee recognition strategies
Manage daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy. May have responsibilities of maintaining the timekeeping system.
Manage employee turnover and retention by having methods in place to analyze turnover and implement solutions to improve through implementation of recognition and retention strategies.
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1. Associates degree and two to four years staffing industry experience and/or training, or an equivalent combination of education and experience. At least 2 year of supervisory experience with supervising employees of 50 people or more in a metric driven environment.
2.Experience in the temporary employment industry, human resources, customer service or account management preferred, but not mandatory. Experience and/or ability to work in fast paced environment and working under pressure.
3.Excellent communication skills both oral and written.
4.Have intermediate skills with PowerPoint, Word, and Excel.
5.Proficient time management skills. Be able to effectively plan, organize, prioritize and multi-task in fast-paced environments.
6.Problem solving skills and experience along with effective multi-tasking skills and ability to change priorities quickly.
7.Strong customer service skills and flexibility to work different shifts and weekends as needed to support the customer requirements.
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