3M HIS Technical Services Analyst (Murray, UT / Silver Spring, MD)
Murray , Utah
September 23, 2017
At 3M, we apply science in collaborative ways to improve lives daily. With $30 billion in sales, our 90,000 employees connect with customers all around the world.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.

Here, you can apply your talent in bold ways that matter.

Job Description:

3M is seeking a Technical Services Analyst for the Health Information Systems Division located in Murray, UT or Silver Spring, MD. At 3M, you can apply your talent in bold ways that matter. Here, you go.

Most Recent great-news / Awards: 3M received recognition as being A Most Ethical Company! Promoting Ethical Business standards and practices internally, enabling managers and employees to make good choices, and shaping future industry standards by introducing tomorrow's best practices today. Honorees have historically out-performed others financially, demonstrating the connection between good ethical practices and performances that's valued. To View this recognition, please visit: http://bit.ly/EthisphereWorldsMostEthicalCompanyAward

Primary Responsibilities include but are not limited to the following:
  • Take inbound technical customer support calls for the 3M HIS software solutions, which involves multiple client phone conversations to fully understand and resolve issues
  • Identifies and resolves customer software problems, software failures, and complex problems which require independent action to correct and/or prevent
  • Troubleshoot assigned 3M Software applications as well as interfaces (HL7, XML, etc.,) as well as Windows operating systems, network, and Citrix
  • Represent 3M HIS in communications with external customers and 3M departments
  • Assume responsibility for handling varied customer issues, inquiries, and problems with regard to 3M HIS software
  • Exercise discretion and independent judgment when dealing with software concerns/problems
  • Build credibility and trust with 3M HIS customers and department by providing solutions to software issues, inquiries and problems
  • Analyze and recommend alternative solutions to meet customer needs
  • Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction. Support the team process and participate on cross-functional and Six Sigma teams
  • Required to provide after-hours on-call support as necessary
  • Train existing staff on pertinent issues relating to OS, Citrix, Networking, etc. where necessary

Diverse & Inclusive 3M
3M is a place where you can collaborate with other curious, creative people. Where your diverse talents, inclusiveness, initiative and leadership are valued. Where you'll find challenging opportunities that make your career exciting and rewarding. With a diversity of people, global locations, technologies and products, 3M is a place to grow and be rewarded for excellence.

Basic Qualifications:
  • Associate's Degree or higher from an accredited university
  • Minimum of two or more (2+) years of computer systems technical experience

Preferred Qualifications:
  • Minimum of one or more (1+) years of experience with IIS, Windows Server OS, Windows 7, Citrix/TS, VM
  • Knowledge in basic database concepts including the ability to construct simple queries
  • Programming experience with Perl, JavaScript, Java, etc. or recent college graduate with co-op experience
  • Knowledge and experience with interfaces, including XML, HL7, JSON, etc.
  • Understanding of health care industry
  • Proven analytical and problem solving skills
  • Active listening and oral/phone skills
  • 3M HIS product knowledge
  • Must be able to work independently as well as part of team
  • Technical Certifications
  • Minimum of two (2) years of technical customer support or help desk experience
  • Minimum of one or more (1+) years of SQL database experience
  • Minimum of one or more (1+) years of LINUX/UNIX OS experience
  • Experience with troubleshooting hardware
  • Able to write and implement SQL Scripts

Location: Murray, UT or Silver Spring, MD
Travel: May include up to 10% domestic
Relocation: Is not authorized

Benefits Information:
The position is subject to the benefit package under 3M Health Information Systems benefits program. Details will be shared with you at the time of interview with the hiring manager. Please ask your recruiter for details.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M or @3MNewsroom.

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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A little about us:
Innovation is a way of life at 3M. We solve problems by applying creativity, team work and ingenuity to improve life for millions of people worldwide.

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