3rd Shift Call Center Representative
Location: Cincinnati, Ohio
Posted: December 15, 2016
Reference ID: 891295647
Adecco is currently looking for experienced Customer Service Representatives in the Cincinnati OH area for a client that is experiencing explosive growth. As a Call Center Representative, you will interact with customers to provide information in response to inquiries about products and services and to resolve complaints. This is a great opportunity to gain valuable experience in an industry that could lead to a rewarding career. The client recently received the Gallup Great Workplaces Award and pride themselves on an engaging, inclusive work environment. The ideal candidate is a people person, feels comfortable working in a fast-paced environment and is exceptional at multi-tasking. If you meet the qualifications listed below - Apply Now!
Schedule is Sunday through Thursday 12am to 8:30am. This is a temp to hire position!
Responsibilities for Customer Service Representative include but are not limited to the following:
-Confer with customers by telephone by email to provide information about products or services in the banking industry
-Confirm customer information while maintaining confidentiality
-Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
-Determine charges for services requested
-Refer unresolved customer grievances to designated departments for further investigation.
-Resolve customers' service complaints
-Obtain and examine all relevant information to assess validity of complaints and to determine possible causes with in the banking industry
Candidates must meet the following requirements for consideration:
-High School Diploma or equivalent
-3-5 years of Customer Service Experience
-1-2 years of Banking Customer Service will be considered an advantage
-Advanced Verbal and Written Communication Skills
Pay for this position is $14.00/hr plus overtime as needed. This is a temporary-to-hire opportunity.
Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include:
Medical Coverage - Access to an affordable and comprehensive group medical coverage plan
401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program
Pay Options/Direct Deposit - Make it as easy as possible for you to get paid
Service Bonus - Rewarding employees who make an extended work commitment
Paid Holidays - Selected paid holiday, based on accrued hour requirements
State-of-the-Art Career Center - Training and resources available for all employees
Highly trained and professional staff - Our team cares about you and your career!
Click on Apply Now to be considered for this position or any other customer service related opportunities with Adecco.
Adecco is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.