Access Management Technical Analyst 4-Support

  • Company: Oracle
  • Location: Orlando, Florida
  • Posted: September 28, 2016
  • Reference ID: 160012NC
The candidate is required to have knowledge of the Oracle Middleware products.
Proficient on Weblogic Server, Oracle Database, PL/SQL
Administration level knowledge of Operating Systems Unix (different vendors), Linux, Windows.
Able to understand and troubleshoot Java programs. To understand stack traces and be able to identify specific bugs in java programs.
Detailed knowledge of the Identity Management stack products. OIM (Oracle Access Manager) OIM (Oracle Identity Manager) Directory Services (OID, OUD or ODSEE). Other areas in need are OAAM, OIF, OAS4OS, OPAM, OMSS, OMSS, OPSS.
Knowledge of LDAP standard.
Proficient on networking topics, DNS, load balancers and networking architectures.
Be able to use networking tools as wireshark.
Self learner and able to create documentation that helps resolve future issues.
Be able to provide training to peers on the products supported.
Be able to work under pressure to resolve high profile customer production issues.
Be able to work on a team and share knowledge with the team.
Be able to interact with development, consulting, product management, critical accounts organization members.
Work is in the Oracle office and may need shift and weekend work.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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