Account Executive, Senior
Location:
Posted:
December 02, 2016
Reference:
R-10071372
Position Description

This position can work remotely anywhere in the United States.  The preferred location is  East coast or Midwest.

Position Purpose:

You will be responsible for managing a geographically-based portfolio of clients, ensuring client satisfaction, and continuously promoting Fiserv to maximize client renewals and cross-sales.  You will provide clients with industry best practices and strategic input, partnering with the client to deepen the overall partnership and selling add-on products and services.  You will manage those opportunities through to close and implementation, using the Fiserv sales process.  Clients will leverage you as an operational point of escalation when appropriate.  You will continually illustrate the value of the Fiserv partnership by providing measurement data such as ROIs and program performance updates. This role requires strong territory planning skills, C-suite and operational level relationship building and the ability to link our value proposition to client goals.

For internal purposes, this position is a Client Executive IV.

Essential Job Responsibilities:

  • Develop territory and account plans, and execute on assigned goals.
  • Develop a deep understanding of client goals and objectives to help them succeed.
  • Meet assigned add-on sale, renewal, and customer satisfaction goals following Fiserv sales principles.
  • Inform and interact with Fiserv leadership and client partner team on overall client relationship health where appropriate.
  • Own the Card Services client relationship.
  • Conduct strategic and operational reviews with clients.
  • Identify and manage opportunities while following Fiserv reporting and forecasting standards.
  • Support the operational needs of clients where appropriate.
  • Advocate for clients while balancing Fiserv’s desired business outcomes.
  • Help the larger Fiserv team win by actively contributing new ideas, owning your results, being accountable for your decisions and actions, and delivering quality in every interaction.

Required Qualifications:

Travel Required: 30 to 50% travel required

Education: High School diploma or equivalent required; Bachelor’s degree preferred

Job-Related Experience:

  • 3+ years sales/account management experience in the financial services field.
  • Excellent written and verbal communication/presentation skills.
  • Ability to effectively prioritize issues and work independently with a strong sense of accountability.
  • Professional demeanor and demonstrated ability to interact with all levels of clients and Fiserv associates including executive level management.
  • Highly motivated and self-assured; hands-on problem solver.

Additional Skills/Knowledge:

  • Previous EFT, bank/credit union operations or data processing experience strongly preferred.

Join Us!  Fiserv has been named to FORTUNE® magazine’s 2016 list of World’s Most Admired Companies. This is the third consecutive year the company has been named to the list, which is a definitive benchmark of corporate reputation.

"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer

About our Business:  The Card Services business at Fiserv provides complete debit, credit, prepaid and ATM payment services to financial institutions as well as Accel®, a premier payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.



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