Account Manager
Troy , Michigan
May 23, 2017

Never has there been a more exciting time to be part of MetLife! As a company, we have set an ambitious goal to become world class…and we are well on our way. We’re changing the way we work and creating the future together.


The Account Manager role creates a single point of contact and accountability for Brokers & Employers, focused on activities leading to increased growth & persistency.  Accountability for the Broker and Employer, solely focused on quarterbacking the   experience that drive profitable growth and increased persistency




  • Confirm sold plan design
  • Implementation facilitation
  • Coordination with VSC on enrollment execution
  • Proactive broker & customer outreach
  • Stewardship strategy & preparation
  • Single point of entry for Brokers
  • Broker & Customer Escalations
  • “Natural Work Team” Quarterback
  • Renewal consultation, Plan Design consultation
  • Broker Administrator Training



  • High School  Diploma


  • Influencing
  • Service Excellence
  • Initiative
  • Relationship Management
  • Producing Results
  • Decision Making and Critical Thinking
  • Meeting Management
  • Bachelor’s degree or greater
  • 5 plus years’ experience in customer/broker service
  • Proficient in MS Office, particularly Excel and PowerPoint
  • Ability to learn new systems and maneuver within multiple complex systems at the same time
  • Strong organizational skills and ability to manage across a matrix team




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 55521 

A little about us:
MetLife offers life insurance, disability income insurance, car insurance, employee benefits and more.

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