Account Manager- Commercial Market Marine
Location:
Lake Mary , Florida
Posted:
December 29, 2017
Reference:
1703172
Middle Market Marine Account Manager

WHAT ARE THE RESPONSIBILITIES OF THE POSITION?

Basic Overall Job Function: Supports Underwriting in the sales acquisition and account retention process. Provides support for new business and renewal policy account coordination, review, essential services, rate quoting and issuance of Marine (Inland & Ocean) business. Serves as the single point of contact for agents in handling inquiries and requests. Communicates with customers to request needed information and resolves problems.

Job Duties/Accountabilities

Sales Support: Responsible for supporting the Underwriter in the sales acquisition process through a variety of services that may include account coordination, new business and renewal policy essential services, rating, report ordering, preliminary classification of new business, and data collection. Responsible for reviewing, preparing work orders, rating and issuing policies. Applies screening criteria in accordance with guidelines. Communicates with customers to obtain needed and required underwriting information and resolves problems. Supports sales efforts and strategies.

Workload/Desk Management: Responsible for handling high volumes of transactions. Effectively balance quality, and timeliness while working alongside the underwriter to manage a book of business. Multi-task, prioritize and manage daily work activities. Organizes work, based on account manager /underwriter huddles, recognize top agents and territorial differences so that underwriters and others can easily determine what needs to done and effectively continue the work and respond to customers as needed. Maintain an effective pending/diary/follow-up system. Maintain a professional /organized work area.

Required Competencies:

1. Understands and Supports Organizational Vision and Strategy and Embraces Change
  • Stays current on issues potentially impacting his /her work including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, team goals, internal initiatives, etc.
  • Understands and aligns own work plans, activities and decisions to help fulfill all commitments within established timeframes.
  • Seeks information about the vision and strategies for his /her team, department and The Hartford overall.
  • Possesses the necessary knowledge of business concepts to achieve business results.

2. Works Effectively - Is Autonomous and Thinks Critically
  • Manages own time and workload efficiently: balances multiple priorities to fulfill all commitments within established timeframes.
  • Identifies the benefits and opportunities of change and quickly alters approaches to implement and support change efforts.
  • Modifies own work activities and methods to eliminate waste and inefficiency.
  • Attends regional office meetings to understand priorities of the office and works hand-in-hand with the underwriter to achieve regional office goals.
3. Pursues Self-Development
  • Constantly seeks opportunities to learn and acquire new skills.
  • Ensures that lessons learned are applied to future situations.
  • Strives to learn and understand the dynamics of the territory, develop territory and book of business knowledge.
4. Builds effective relationships and partnerships
  • Words and actions are consistent; demonstrates company core values and principles.
  • Is open and honest in all dealings internally and externally; treats others with fairness and respect.
  • Seeks to resolve conflicts in a productive manner without assigning blame or claiming credit.
  • Supports others who request assistance and /or information.
  • Advances collective team mission as well as individual goals.
  • Builds effective relationships with agents.
5. Values Customers
  • Acts with appropriate urgency when responding to customer inquiries and requests.
  • Sets high standards and continually evaluates self against performance targets.
  • Demonstrates professionalism and establishes credibility and rapport in all customer interactions; personally enhances The Hartford's reputation.
  • Serves as the Single Point of Contact for agents on service-related issues and problem resolution.
6. Demonstrates Effective Communication Skills
  • Listens carefully and asks probing questions to understand others' needs and perspectives (peers, business partners and customers).
  • Speaks clearly and concisely to effectively convey information and express opinions. Clearly explains complex, technical information in a way that is helpful to listeners.
  • Quickly comprehends written information. Writes effective letters, emails, reports, etc.
  • Keep others informed so there are no unnecessary "surprises".
  • Tailors communication content and method to the audience. Anticipates how messages are likely to be received.
  • • Prior Commercial Market Insurance industry experience as an Underwriting Assistant or Account Manager at either a company or agency
  • • Functional knowledge of Commercial Lines rating experience
    • Knowledge of the following primary insurance coverage's: Workers Compensation, Auto, General Liability, Property
    • College Degree preferred
    • Strong Customer Service and Relationship Building skills required
    • Effective Communication Skills / Written and Verbal
    • Strong Customer Service Orientation
    • Good Automation Skills and strong technical ability
    • Professional Demeanor
    • Proficiency in Microsoft Word, Excel, and Power Point Software
    • Works Autonomously
    • Ability to shift work efforts quickly and make decisions in a fast past environment

Qualifications:
• Prior Commercial Market Insurance industry experience as an Underwriting Assistant or Account Manager at either a company or agency
•Functional knowledge of Commercial Lines rating experience
• Middle Market Marine (Inland & Ocean) experience a plus
• College Degree preferred
• Strong Customer Service and Relationship Building skills required
• Effective Communication Skills / Written and Verbal
• Strong Customer Service Orientation
• Good Automation Skills and strong technical ability
• Professional Demeanor
• Proficiency in Microsoft Word, Excel, and Power Point Software
• Works Autonomously
• Ability to shift work efforts quickly and make decisions in a fast past environment

WHAT ELSE CAN YOU TELL ME?

This position will be located in the Orlando, FL. Highly qualified candidates will be considered for the Remote worker program. This position could be filled at tier 9 or tier 10 depending on experience

Behaviors at the Hartford
• Deliver Outcomes - Demonstrate a bias for speed and execution that serves our shareholders and customers.
• Operate as a Team Player - Work together to drive solutions for the good of The Hartford.
• Build Strong Partnerships - Demonstrate integrity and build trust with others.
• Strive for Excellence - Motivate yourself and others to achieve high standards and continuously improve.

** NO AGENCIES PLEASE **

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

A little about us:
HIRING VETERANS IS A PRIORITY FOR THE HARTFORD

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