Account Manager
Location:
Waltham, MA
Posted:
November 12, 2016
Position Type:
Full Time
Reference:
R1024286
Additional Location(s) or Information: Waltham, MA
Job Category: Engineer - Software
Level of Experience: Experienced - Non Manager
Requisition #: R1024286

Description:

At CloudLock, now part of Cisco, we're building the world's leading and most innovative Security-as-a-Service offering for the cloud. CloudLock is the leading enterprise-class security solution on the market, and is being used by some of the largest Google Apps and Salesforce customers in the world. We're an agile, entrepreneurial and highly motivated team headquartered in Waltham, Massachusetts with remote offices in London and Israel. The cloud is our passion (no servers allowed), and cloud security is our mission! If you're as enthusiastic about this technological paradigm shift as we are, we want you on our team.

As an Account Manager at CloudLock you will act as our customers cloud security advisor, while having the opportunity to work closely with ALL teams across the organization. You must be a self-starter motivated by ensuring customer advocacy and strong references. Customer retention is the key measurement for this role.

Responsibilities:
Work with the Director of Account Management to create and execute on a plan to drive customer retention and upsells
Work cross functionally to enhance current internal processes and develop new ones to drive overall efficiency
Facilitate onboarding, training, beta programs, roadmap discussions on all assigned accounts
Manage existing CloudLock accounts in conjunction with sales counterparts in order to ensure satisfaction and retention.
Review how customers utilize our software with an eye for ways to strengthen their relationship with Cloudlock
Review ways to increase adoption of Cloudlock with licensed users
Manage contract renewals and add-on license sales within the assigned territory
Present and articulate the CloudLock vision, mission and solutions to our customers

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Job Type: Experienced
Opportunity Category: Security
A little about us:
We are one, big, techie, employee tribe that changes the world while having fun.

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