Account Representative
Kent , Washington
October 20, 2017

Job Description The Account Representative is responsible for delivering a high standard of customer service and administrative support to Client programs and projects as assigned. The Account Representative executes their assigned day-to-day tasks in accordance with our in-house service model (P.E.R.F.E.C.T). The position involves daily interaction with our Clients global partner base and colleagues, mainly via written communication but also by telephone as necessary. Any client interactions would be supported by a more senior colleague. The Role demands a passion for providing excellent customer support and solving problems, along with an eye for detail and accuracy. This position involves minimal Client contact and supervision is required. Essential Duties and Responsibilities: Delivers customer service via email or telephone, audits claims, executes payment processing and report generation using in house applications, portals and other programs to answer end-user and client questions, trouble-shooting problems as they arise in a friendly, thorough and professional manner to ensure customer satisfaction and in adherence with agreed service levels Delivers customer service excellence in line with our in-house Customer Service model - P.E.R.F.E.C.T Coordinates and participates in problem-solving and researching of issues related to assigned programs or projects, as needed. Escalating as appropriate to Line Manager Proactively prioritizes tasks and solves day-to-day problems, seeking guidance from a colleague or Senior Member of staff as needed Provides clear, concise and professional communication internally and to Clients/partners Assists with the development of operational processes and documentation, proactively making suggestions for process improvements where appropriate Keeps Senior staff updated on an as needed or as requested basis escalating issues as appropriate in a timely manner From time to time undertake testing of channel Conduit/assigned applications to ensure all programs and projects meet client requirements and usability specifications providing feedback as necessary Identifies and escalates bugs/issues observed within Product suite and suggests ideas for improvement using appropriate tools and resources e.g. TFS/Product Specialists Provides information as requested to contribute to reports, presentations, and other client materials, as requested Attend and complete all required annual reading and training courses e.g. Security Awareness, HR courses etc. Performs other duties as assigned by a Senior staff member

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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