Account Resolution Specialist I
Location: Lewiston, Maine
Posted: November 25, 2016
Reference ID: 1798088097
Adecco is assisting a local Client and recruiting for a Contract-To-Hire Account Resolution Specialist. This position is for Adecco's large Financial/Investments clients. It is a great opportunity with a well-established company and offers a competitive W-2 compensation and benefits package.
Position Type: Contract-To-Hire no corp-corp or third party please
Job Location: Lewiston, ME
Education Level: High school diploma or GED preferred
Experience Level: 0-2 years customer service related experience required.
Adecco does not sponsor Visa candidates at this time. To be considered for this position, you must have the legal right to work in the US without sponsorship
To Apply: Apply Online by selecting "Apply Now" or email your resume directly to the recruiter:
Arielle Thurston at: (Arielle.Thurtson@adeccona.com)
The main function of an Account Resolution Specialist is to serve clients, both internal and external, provide prompt and thorough response to requests, regardless of channel of origin or mode of communication, and meet Service Level Agreements
Intake of requests through email, paper forms, electronic requests
MAJOR DUTIES AND RESPONSIBILITIES
Serve clients, both internal and external, provide prompt and thorough response to requests, regardless of channel of origin or mode of communication, and meet Service Level Agreements.
Escalate client issues where necessary communicate clearly, concisely and thoroughly.
Manage client expectations know and apply detailed knowledge of account / service regulations and related items in providing client service.
Recognize opportunities to improve the service delivery - take ownership of these situations and refer or coordinate as necessary.
Meet SLA requirements for service and productivity.
Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations.
Complete reports/escalate risk issues identified or process gaps.
Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment.
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage ones time.
Ability to accurately document and record customer/client information.
Previous experience within access set-up required.
Must be computer savvy and able to learn new systems quickly
Must be comfortable with MS Excel, Outlook, Word
Must be able to follow direction
Adecco offers Consultant benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Adecco Group is an Equal Opportunity Employer. All applicants required pass a Criminal Background and Drug screen prior to employment. Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Arielle Thurston, Recruiter
Adecco Staffing USA
Visit us @ www.adeccousa.com
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.