Contract Discounter/Credit SupportOverviewAssist Credit department with verifying and processing contract information. Assist dealers with inquiries in a fast paced call center.Job duties Process return mail daily. Match and distribute faxed material from dealers to the discounting team. Review packages received from dealerships. Verify proper documentation is received. Answer calls from dealerships to review status on packages. Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and dealer while effectively resolving conflicts. Follow up on dealer issues and concerns (contract errors) in a timely manner. Complete data entry of contract information into the system to assist team in processing all packages received daily. Adhere to legal and operational compliance by strictly following all company policy and procedures. Become a productive member of the team with an enthusiastic and positive attitude.Assignment Description Long-term temporary assignment with no set time or guarantee of a full-time position. Ideal for those looking for entry-level position in the general field of originations/customer service and/or automotive finance.Qualifications and Skills Good communication skills. Experience with customer service and problem resolution preferred. College Degree (4 year) is required. Bilingual (Spanish) is a plus.Training (approximately 2-3 weeks) Combination of web based, book and side by side training.Work Schedule Monday through Friday 8 AM 5 PM with 1 hour lunch. Must be flexible, schedule may change with business needs and may require overtime including occasional Saturdays.
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