Entry Level Customer Service - No Specific Experience Required
Location:
New Castle , Delaware
Posted:
October 16, 2017
Reference:
41199
Awarded Top Places to Work in Delaware by the New Journal- Discover is hiring for Entry Level/Part-Time Customer Service! In this exciting part-time entry level customer service position employees work to strengthen our relationships with our valued Discover Card members.
Successful agents can expect to become a full-time Specialty Team within six to nine months! Please note this is not a permanent part time role.
In this inbound customer service position great candidates must have: A helpful and friendly customer service focused attitude. An ability to connect and engage, on a short phone call, with our valued Discover Card members. No Specific Experience is Required. If you have provided GREAT Customer Service in any of the following areas, we would love to meet you: Retail
Sales
Food Service
Hospitality/Hotel
Seasonal Jobs
Fast Food

Skills
As a Part Time Customer Service Representative you will:
  • Answer customers inquiries regarding purchases they do not recognize
  • Assist card members with identifying charges and provide options to customers on how to resolve
  • Take payments from card members
  • Gain valuable customer service/call center experience
  • Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
Skills Required:
  • For this inbound Part-Time Customer Service position, ideal candidates must have:
  • A Helpful and friendly customer service focused approach
  • An ability to connect and engage, on a short phone call, with our valued Discover Card members
  • Excellent verbal and written communication skills.
  • Comfortable with keyboarding/typing
  • The capability to thrive in a goal-oriented environment
  • Excellent organizational skills

Work Schedule: Part-Time 25-29 hours per week between the hours of 3pm-11pm.Weekend and holiday scheduling is required to meet business needs. Please note this part-time customer service position is scheduled to start November 6th, 2017.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

A little about us:
Discover is one of the most recognized brands in U.S. financial services. We’re a direct banking and payment services company built on a legacy of innovation and customer service.

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