1.Pre-registers and/or registers patients according to departmental policy and procedure
2.Performs various related clerical duties supporting department operations including, but not limited to, answering telephone maintaining files, scanning, keeping inventory of supplies, and informing management of all activities, needs and problems
3.Reviews, assesses and evaluates patient registrations to ensure accuracy of demographic and financial information; and corrects erroneous registrations and informs Supervisor.
4.Accepts payment from patients; reconciles cash payments and provides appropriate feedback to Supervisor regarding various payment and/or cash issues
5.Verifies financial/insurance information using appropriate database retrieval systems
Must have qualifications/experience:
1.Bilingual fluency in English and Spanish.
2.Some college experience.
3.Knowledge of Medical Terminology
4.1+ year of Customer Service experience
Shift Start/End Time: The position calls for the availability to work between 8:00 am - 6:00 pm, Monday through Friday
Dress Code: Bbusiness casual
(Please update as needed)
This position is responsible for performing a wide variety of administrative support duties in a manner which will ensure the proper functioning of the business unit and enhance the productivity and effectiveness of the department. The position works under the specific instruction and direction of one or more higher level staff and may provide administrative support to an individual office. Incumbents are regularly responsible for dealing professionally with confidential information while performing several aspects of assigned work.The work involved dealing professionally with highly confidential information that, if inadvertently released, could cause significant financial harm or legal exposure for the company. Specific tasks may include the following: Answering and routing calls to other staff members at callers request. Taking and delivering messages when appropriate. Screening calls for work directors and initiating resolution of questions/issues covered by general policies and procedures with consultation with others. Evaluating calls in terms of importance and using judgment to take action such as interrupting work directors or notifying others.
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