The primary function of the Admin/HR Coach is to manage the administrative and human resources functions for the CDT. This includes coordinating the hiring and orientation of new employees; administering employee compensation and benefits; handling worker compensation claims and records; and driving employee engagement by managing the EOS process and encouraging employee participation. As such, the Admin/HR Coach is required to maintain all employee files to ensure legal compliance of all administrative records (e.g., hiring requisition, employee, and medical files, driver files,) and signage. The Admin/HR Coach is also responsible for managing controllable expenses (e.g., utilities, supplies) for the facility and ensuring financial records are accurate and current.
As the Manager On Duty (MOD), this position is accountable for ensuring excellent customer service by overseeing the service desk (e.g., by responding to escalated customer phone calls); resolving exceptions, including operational, scheduling, repair, and delivery issues; ensuring building safety and security; and providing coaching and feedback to service associates and delivery teams. The MOD is expected to promote a safety culture among all CDT employees by continuously monitoring work to ensure all employees understand and implement safety policies and practices; conducting regular safety reviews; quickly and appropriately responding to incidents or injuries; investigating safety accidents, injuries, and product incidents; performing daily business closeout duties (e.g., reporting, locking building).
Requires morning, afternoon and evening availability any day of the week. Required to work a fixed schedule but may be changed by the Market Delivery Center Manager based on the needs of the CDT. Requests to be scheduled off for a specific day require advanced notification and approval by the Market Delivery Center Manager. Salaried positions are generally scheduled for 40 hours; more hours may be required based on the needs of the CDT.
This position reports to the Area HR Manager and indirectly leads hourly associates.
Essential Knowledge, Skills, and Abilities
Acting with Honor and Character Integrity and Ethics, Maintaining Confidentiality, Trustworthiness
Administrative Ability: Administrative Ability, Computer Use, Coordination Activities, Employee Record Retention, Employee Scheduling, Files and Records Management, Form, Report, and Log Completion, Scheduling
Arithmetic Computation: Arithmetic Computation
Basic Equipment Use/Assembly: Handheld Devices, Office Equipment Set Up
Being Organizational Savvy: Cross-Department Coordination, Organizational Knowledge, Organizational Knowledge
Cleaning: Cleaning Procedures, HAZMAT Handling and Cleanup Procedures, Trash Handling and Removal
Communicating Effectively: Information Sharing, Telephone Etiquette, Verbal Communication, Written Communication
Conscientiousness/Inspection/Detail Orientation: Attention to Detail, Dependability, Inspection
Creating the New and the Different: Innovation/Creativity
Customer Service: Customer Service Orientation
Dealing with Trouble: Presence, Conflict Resolution
Decision Making: Analysis and Interpretation, Decision-Making, Problem Solving
Demonstrating Personal Flexibility: Adaptability/Flexibility, Flexible Work Schedule, Learning, Self-Development, Stress Tolerance
Effective Date: 5/8/2015 Page 1 of 3
Essential Knowledge, Skills, and Abilities (continued)
Finance: Financial Competence, Financial Processes, Reporting
Focusing on the Bottom Line: Accountability, Achievement, Business Acumen, Drive, Initiative, Results Driven
General Product or Service Knowledge: Product and Equipment Knowledge
Getting Organized: Multi-Tasking, Planning and Organizing, Time Management
Getting Work Done Through Others: Coaching and Developing, Delegating and Directing, Leadership, Performance Management, Talent Selection
Human Resources: Benefits, Employee Relations, Employment Policies and Procedures, Payroll Application
Inspiring Others: Influencing Others, Rewarding and Motivating Others, Team Building
Inventory: Inventory Management, Maintaining Inventory and Supplies
Keeping on Point: Sense of Urgency
Loading/Receiving: Freight Flow Procedures, Loading Report, Receiving Procedures
Loss Prevention: Auditing Skills, Shrink, Surveillance System
Managing Diverse Relationships: Diversity Awareness
Policies & Procedures: Lowe's Human Resources Policies and Procedures, Lowe's Policies and Procedures, Lowe's Terminology, Return and Exchange Policies
Reading Comprehension: Reading Comprehension
Register Activities: Transactions
Relating Skills: Build Relationships, Interpersonal Skills, Listening, Networking, Sociability
Safety Orientation: Emergency Procedures, Equipment and Tool Safety, Fire Safety, OSHA, Personal Protective Equipment, Safety and Facility Inspections, Safety Orientation, Safety Regulations
Sales/Selling Orientation: Assertiveness
Strategic Thinking: Strategic Thinking
Vehicle Operation: Map Reading, Truck Operation
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
A little about us:
Lowe’s isn’t just a home improvement company; we’re committed to creating a culture that’s inspiring.