Administration Operations Specialist
Location:
Maitland , Florida
Posted:
February 07, 2017
Reference:
268521
Requirements : EDUCATION AND EXPERIENCE
¿ High School diploma or higher educational degree required
¿ Intermediate level knowledge of Microsoft Excel and Word
¿ Strong communication skills
¿ Ability to multi-task and work effectively in a high stress environment
¿ Experience with SAP or demonstrated experience to learn SAP or similar systems
¿ Related industry experience preferred

Konica Minolta offers:
¿ Competitive compensation program
¿ Outstanding benefits package (including medical, dental, life insurance)
¿ 401(k) plan with matching company contribution
¿ Excellent holiday/vacation plans.
¿ Tuition reimbursement.
¿ Employee Referral Bonus Program.
¿ Ongoing training opportunities.
¿ Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.
KMBS is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Internal Description : POSITION OBJECTIVE
Provide timely and accurate order processing, aftermarket billing, and customer support for locally processed sales and service transactions. Also serve as local administrative interface for centrally processed (Windsor) transactions. Ensure sales and service transactions are processed within the parameters of Company operating policies.

PRIMARY DUTIES AND RESPONSIBILITIES
¿ Enter, track, and schedule delivery for all orders processed within the assigned Branch(es)
¿ Ensure that all order and contract paperwork is in compliance with Company policies and procedures
¿ Set-up and maintain all master data records for customers processed within assigned branch(es)
¿ Review and pre-edit orders to be submitted to the National Account Customer Care Center
¿ Set-up maintenance contracts for assigned customers and execute all related billing functions (including specialized invoice generation, backup meter collection, invoice corrections, etc.)
¿ Review and monitor lease fundings and follow-up as needed to ensure KMBS is paid as quickly as possible
¿ Maintain customer access to MyKMBS.com as required
¿ Respond to customer inquires
¿ Assist Branch personnel with Administrative issues
¿ Perform general office support functions as required
External Description : POSITION OBJECTIVE
Provide timely and accurate order processing, aftermarket billing, and customer support for locally processed sales and service transactions. Also serve as local administrative interface for centrally processed (Windsor) transactions. Ensure sales and service transactions are processed within the parameters of Company operating policies.



Here is a brief description of what we want or don't want.

¿ We are not looking for candidates with Administrative Assistant background. This is a processing type position dealing with supporting multiple sales people and customers. No IT administrators or project managers.
¿ Industry experience is a huge plus. Anyone with customer service or billing expertise from Xerox, Ricoh pt Ikon would be a plus.
¿ Lots of focus on demonstrated ability to multi-task. Previous experience in a position that required attention to detail such as insurance, auditing or compliance.
¿ This is not an external customer facing position but employees will deal on a daily basis with sales reps other KM employees and cannot be easily frustrated by interruptions or changes in priorities. Experience in sales support roles in the past would be helpful.





A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.

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