Administrative Support
Location:
Clackamas , Oregon
Posted:
November 24, 2017
Reference:
1342951269
Job Description Branch ID:5119

Pay Rate/Salary: $15.00-15.50 / Hour
Administrative Support

Location: Clackamas, OR 97015

Staffmark is looking for talented clerical individuals who love working in a fast paced, dynamic environment. Currently, we are hiring for a Customer Service Representative for a worldwide supply chain company located in Clackamas.

Summary

Pay Rate: $15.00-$15.50

Essential Functions

  • Providing assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges

  • Diagnosing, assessing, and resolving problems or issues in a timely manner

  • Providing excellent customer service at all times

  • Handling customer complaints and concerns in a professional manner

  • Communicating with customers when necessary to advise shipments' delay and/or information necessary to process orders

  • Processing changes or cancellations to delivery orders

  • Assist in initiating orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)

  • Tracking and monitoring progress of delivery routes throughout Oregon

  • Completing forms and determining necessary changes for service requested

  • Obtaining customer feedback information

  • Other duties may be assigned to meet business needs


  • Job Requirements �Strong customer service skills; ability to diffuse client frustrations
    �Ability to communicate to customers, co-workers, and management in a professional/courteous manner
    �Exceptional attention to detail-oriented tasks
    �Ability to use logic and problem-solving skills to resolve issues, navigate between dual monitors, familiarity with time zones, etc.
    �Clear and concise verbal and written communication skills
    �Ability to follow written and verbal instructions
    �Ability to work independently under tight deadlines in a rapidly-changing environment
    �Proficiency of business computer applications is required: Internet, web-based applications, MS Office and other business software is required
    �Ability to handle stressful situations resulting from high volume of phone calls, technical problems, frustrated customers, and changes in departmental priorities or procedures
    �Ability to perform routine, basic mathematical calculations
    �Good organizational and multi-tasking skills
    �One year experience in a customer service-oriented environment is strongly desired
    �Experience working in a logistics and distribution environment is a plus
    �High school diploma or GED is required

    To apply, please send your resume to portland@staffmark.com

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