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Provides technical and/or (business consultative) services during the pre-sales and/or post-sales cycle. May provide technical or business analytical leadership for specific product groups or business objectives in order to engage the customer or implement and maintain an engagement.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Contributes to the development of strategies, policies and best practices through participation in team meetings and other direct contributions.
Develops and cultivates strong customer relationships ensuring a 'customer for life' relationship. Holds responsibility for achieving the Virtustream Bar of Excellence as the highest level of Customer Satisfaction for every customer. Expected to have strong customer-facing skills including negotiation, conflict resolution, and crisis management.
Adheres to and utilizes proper Escalation and Change Control procedures. Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures
Stays current on technical specifications for hardware/software requirements of Virtustream and industry products through professional associations, trade journals, networking and associated training and seminars. Actively works to educate others on potential problems and resolutions.
Provides technical implementation expertise for assigned engagements. Participates in the installation, customization, and integration of a Virtustream solution. Works closely with Virtustream, partner and customer personnel to optimize the result for the customer. Maintains awareness of existing or potential customer software/hardware situations. Proactively alerts Program/Project Manager and sales team of potential problems based upon strong working knowledge of software/hardware compatibility within the customer's environment.
Supports the design and development of the technical content defined in the Statement of Work. Designs the EMC solution and supports the installation, customization and integration of the solution. Prepares technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan. Works closely with the Project Manager to define project deliverables and schedules. Helps to identify and leverage Virtustream and Partner Resources in order to satisfy the technical needs and objectives of the implementation.
Participates, as needed, as a technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategizes and plans that will be delivered in the engagement. May be responsible for the creation of proposals that address current and evolving client requirements
Participates in requirements gathering for project engagements
Data Protection Advisor (DPA)
Experience Required: 7+ years relevant experience
SOFT SKILLS & EDUCATION:
Ability to influence others to achieve results.
Proficiency in hardware, software and/or operating systems environments.
Problem solving skills.
Knowledge of the technical aspects of hardware/software subject matter.
Bachelor's Degree (Technical)
EMC Proven Professional Certification desired.
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.
Job Family: Professional Services
Job ID: R11573
A little about us:
Dell is a collective of customer-focused, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities.