Advisory - Performance Improvement (PI) - Digital - Customer - Sales & Service (S&S) Manager (Multiple Positions), Ernst & Young U.S. LLP, San Francisco, CA. Assist clients in understanding the characteristics and needs of current and potential customer groups. Align the organization, processes and products to meet the needs of and effectively service various customer groups. Monitor progress, manage risk and confirm key stakeholders are kept informed about progress and expected outcomes. Manage expectations of client service delivery. Create optimal customer experiences through better use of technology, improved processes and proficient service representatives. Develop measures to evaluate key performance indicators and the return generated from sales and marketing investment. Provide leadership to employees, manage and motivate teams with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities.
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