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AI Intent Designer, Business Initiatives Consultant 3
Location:
Charlotte , North Carolina
Posted:
December 15, 2017
Reference:
5355065-4
Job Description

In Payments, Virtual Solutions and Innovation (PVSI), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The PVSI team includes Consumer Credit Card, Retail Services, Consumer Deposits, Treasury Management, Merchant Services, Wells Fargo Virtual Channels, and Innovation including the professional services teams that partner with these businesses and other key partners.

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,600 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 269,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 27 on Fortune’s 2016 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.

Core Values
People as a competitive advantage: Wells Fargo values and supports our team members as a competitive advantage. We strive to attract, develop, retain, and motivate the most talented, caring team members who work together as partners across businesses and functions. Our culture is about plural pronouns — we, us, and ours — instead of I, me, and mine. The star of the team is the team; we win by playing “us” ball. We say “team members,” not “employees,” because our people are resources to be invested in, not expenses to be managed — and because teamwork is essential to our success in helping customers.

Ethics: Wells Fargo strives to be recognized by our stakeholders as setting the standard among the world’s great companies for integrity and principled performance. We believe that honesty, trust, and integrity are essential for meeting the highest standards of corporate governance. This is more than just doing the right thing. We also have to do it in the right way. We have to earn our customers’ trust every day by behaving ethically; rewarding open, honest, two-way communication; and holding ourselves accountable for the decisions we make and the actions we take.

What’s right for customers: We value what’s right for our customers in everything we do. Our customers are our friends. We treat them as our guests. We want them to be successful. We want them to feel as if they’re part of Wells Fargo — that we’re their company. We want to be approachable and caring, exceed their expectations, and invest in relationships that last a lifetime. One of our top priorities is protecting customers’ confidential data and information. Customers trust us to use that information to provide them with products and services that can save them time and money. They expect the company to help guide them, help grow and protect their financial assets, and help them succeed financially.

Diversity and inclusion: We want to build and sustain a diverse and inclusive culture for all Wells Fargo team members — one where they feel valued and respected for who they are as well as for the skills and experiences they bring to our company. We want team members to feel comfortable and enjoy being part of our community, knowing they can build a career here and help the company succeed. We value and promote diversity in every aspect of our business and at every level of our organization.

Leadership: We believe every Team Member is called to be a leader and this is not the exclusive domain of managers. Leaders are accountable. They share the credit and shoulder the blame. They give others the responsibility and opportunity for success. Good leaders inspire teams to have confidence in their leadership; great leaders inspire team members to have confidence in themselves. Leaders consider themselves equal partners in a team effort to achieve our vision. When the team needs help, leaders pitch in just like everyone else. Leaders are involved. They’re hands-on and available. They take personal ownership for a customer’s problem and don’t let go until that problem is solved. No one tells them to do it; they just do it.

Payments, Virtual Solutions & Innovation (PVSI)
In Payments, Virtual Solutions & Innovation (PVSI), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The PVSI team includes Consumer Credit Solutions, Deposit Products Group, Innovation, Operations, Treasury Management and Wells Fargo Virtual Channels including the professional services teams that partner with these businesses and other key partners.

Innovation Group
The Innovation Group develops new and innovative solutions for customers and team members. This enterprise team focuses on delivering next-generation customer-inspired technologies, products, and services. By allowing customers to work with Wells Fargo when, where, and how they want to, the team helps the company stay competitive by being responsive to customers’ needs.

The Role
The Artificial Intelligence Enterprise Solutions group, part of the broader Innovation Group at Wells Fargo, was formed in early 2017 with the mandate to enable the enterprise to leverage the full capabilities of AI for delivering insightful and personalized experiences for customers and team members, driving greater operational efficiency, and better managing risk.

They say that “AI is becoming the new UI”. One of the primary emerging means of engaging and interacting with customers is through chatbot or virtual assistant interfaces. The AI Enterprise Solutions team will support two or three chatbot platforms, and will partner with Lines of Business who want to leverage those platforms to introduce chatbot experiences for their customers or team members. The AI Intent Designer will be an expert on how to use and train our chatbot platforms, and will work closely with Line of Business (LOB) partners to advise and guide them through the process. They will work with LOB SME’s to understand the use case, the context, the topics, and types of questions they expect users to ask, and will use that information to design the “intents” that the chatbot will need to train on and learn, along with the associated “utterances”, “entities”, business rules, and so forth. The AI Intent Designer will be a liaison between the LOB and our AI tech team to make sure our chatbots deliver intelligent and intuitive conversations, resulting in a great customer experience.

This is an opportunity to join a start-up within a large organization. Be flexible and adaptable – this is an evolving space, we’re going to learn, things will change. Be curious and creative – help us find solutions and chart the course. Be action-oriented – we need to roll up our sleeves, work hard, and get a lot of stuff done.

Location: Consideration will be provided across the Wells Fargo footprint

Required Qualifications

  • 8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning

Other Desired Qualifications
  • Familiar with chatbots and virtual assistants, how they work
  • Experience training chatbots, designing intents
  • Good understanding of Natural Language Processing
  • Technical background and understanding
  • Strong PowerPoint and Visio skills
  • Excellent communicator, able to teach and explain clearly
  • Great listener, able to learn quickly, show depth of understanding
  • Good judgement, decision-making
  • Ability to execute
  • Accountability, responsibility and dependability
  • Great partner, collaborator, find solutions
  • Occasional travel

Personal Attributes:

  • Beyond experience, the right personal integrity, style and attitude are critical to success in this role.
  • Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic.
  • Proactive innovator, motivator and change agent - able to effectively and constructively lead change in an organization.
  • Collaborative, influential and highly self-aware, find solutions
Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


A little about us:
Wells Fargo is committed to hiring and retaining active military personnel and veterans. Our goal is to employ 20,000 veterans by 2020.

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