AI Solutions Consultant/Business Initiatives Manager

Job Description

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,600 locations, 13,000 ATMs, the internet ( and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 269,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 27 on Fortune’s 2016 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.

Core Values
People as a competitive advantage: Wells Fargo values and supports our team members as a competitive advantage. We strive to attract, develop, retain, and motivate the most talented, caring team members who work together as partners across businesses and functions. Our culture is about plural pronouns — we, us, and ours — instead of I, me, and mine. The star of the team is the team; we win by playing “us” ball. We say “team members,” not “employees,” because our people are resources to be invested in, not expenses to be managed — and because teamwork is essential to our success in helping customers.

Ethics: Wells Fargo strives to be recognized by our stakeholders as setting the standard among the world’s great companies for integrity and principled performance. We believe that honesty, trust, and integrity are essential for meeting the highest standards of corporate governance. This is more than just doing the right thing. We also have to do it in the right way. We have to earn our customers’ trust every day by behaving ethically; rewarding open, honest, two-way communication; and holding ourselves accountable for the decisions we make and the actions we take.

What’s right for customers: We value what’s right for our customers in everything we do. Our customers are our friends. We treat them as our guests. We want them to be successful. We want them to feel as if they’re part of Wells Fargo — that we’re their company. We want to be approachable and caring, exceed their expectations, and invest in relationships that last a lifetime. One of our top priorities is protecting customers’ confidential data and information. Customers trust us to use that information to provide them with products and services that can save them time and money. They expect the company to help guide them, help grow and protect their financial assets, and help them succeed financially.

Diversity and inclusion: We want to build and sustain a diverse and inclusive culture for all Wells Fargo team members — one where they feel valued and respected for who they are as well as for the skills and experiences they bring to our company. We want team members to feel comfortable and enjoy being part of our community, knowing they can build a career here and help the company succeed. We value and promote diversity in every aspect of our business and at every level of our organization.

Leadership: We believe every Team Member is called to be a leader and this is not the exclusive domain of managers. Leaders are accountable. They share the credit and shoulder the blame. They give others the responsibility and opportunity for success. Good leaders inspire teams to have confidence in their leadership; great leaders inspire team members to have confidence in themselves. Leaders consider themselves equal partners in a team effort to achieve our vision. When the team needs help, leaders pitch in just like everyone else. Leaders are involved. They’re hands-on and available. They take personal ownership for a customer’s problem and don’t let go until that problem is solved. No one tells them to do it; they just do it.

In Payments, Virtual Solutions and Innovation (PVSI), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The PVSI team includes Consumer Credit Card, Retail Services, Consumer Deposits, Treasury Management, Merchant Services, Wells Fargo Virtual Channels, and Innovation including the professional services teams that partner with these businesses and other key partners.

Innovation Group
The Innovation Group develops new and innovative solutions for customers and team members. This enterprise team focuses on delivering next-generation customer-inspired technologies, products, and services. By allowing customers to work with Wells Fargo when, where, and how they want to, the team helps the company stay competitive by being responsive to customers’ needs.

The Role
The Artificial Intelligence Enterprise Solutions group, part of the broader Innovation Group at Wells Fargo, was formed in early 2017 with the mandate to enable the enterprise to leverage the full capabilities of AI for delivering insightful and personalized experiences for customers and team members, driving greater operational efficiency, and better managing risk.

This role is internal “business development” for AI. Build relationships with key players in the various lines of business across the bank. Meet, understand their business challenges and objectives; help identify which ones have an opportunity where AI can solve or improve, and brainstorm on ways to apply the right AI disciplines to address those challenges. Focus on ideation phase; helps Line of Business (LOBs) then get connected with labs for Proof of Concepts (POC) or with AI Product Managers and Program Office as they turn into projects to execute. Take a lead role on key POCs driven by the AI team. Understand enough of the technology and data science to also be able to have intelligent and productive conversations with the tech and analytic partners in the LOBs explore ideas and help them find solutions.

This is an opportunity to join a start-up within a large organization. Be flexible and adaptable – this is an evolving space, we’re going to learn, things will change. Be curious and creative – help us find solutions and chart the course. Be action-oriented – we need to roll up our sleeves, work hard, and get a lot of stuff done. Need to be willing to act as an individual contributor for the foreseeable future; team is just beginning to form, this role has potential to grow in scope, however we are too early on to predict that with certainty.

Location: Consideration will be provided across the Wells Fargo footprint

Required Qualifications

  • 8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning
  • 3+ years of leadership experience

Other Desired Qualifications
  • Direct experience with AI platforms and technologies, and how they’ve been applied to address business challenges and opportunities
  • Familiar with various AI disciplines such as Machine Learning, Deep Learning, Natural Language Processing
  • Broad understanding of Financial Services and general banking operations
  • Product Management or business development experience
  • Technical background and understanding
  • Strong PowerPoint and Excel skills
  • Creative thinking; great at brainstorming, ultimately helping turn ideas into action
  • Learn quickly, show depth of understanding
  • Great partner, collaborator, adept at finding and crafting solutions
  • Excellent communicator, skilled giving presentations
  • Occasional-to-frequent travel

Personal Attributes:

  • Beyond experience, the right personal integrity, style and attitude are critical to success in this role
  • Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
  • Proactive innovator, motivator and change agent - able to effectively and constructively lead change in an organization
  • Collaborative, influential and highly self-aware, find solutions

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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