Evaluates client requests for new or modified voice and or data systems, software and hardware. Assists client and development area management in the design and implementation of new or modified networks. Develops specifications, and technical implementation plans. Recommends alternative solutions to clients to reduce costs or improve service. Interprets user requests to appropriate internal units and vendors. Plans and coordinates installation dates with clients, development staff and network engineering, and vendors. Follows up with clients to ensure that service level agreements have been achieved and resolves any outstanding issues. Has an understanding of the environment that allows for participation in more complex problem resolution Monitors the operation of telecommunications and data networks and systems to ensure proper functioning of lines, hardware and software. Identifies and resolves network problems utilizing structured troubleshooting methods, techniques and tools. Participates with client areas, vendors and common carriers during problem analysis resolution as required. Monitors and tunes networks and systems performance. Prepares and maintains technical specifications and documents, drawings, system documentation and operating manuals. Performs related duties as assigned or requested. Understands standard operating procedures and processes and is able to apply them as solutions to common problems. May receive instructions, guidance and direction from others.