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Analytic Consultant 4
Location:
Tempe , Arizona
Posted:
October 18, 2017
Reference:
5353121-3
Job Description

Consumer Lending is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners.

Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)

Our Customer Excellence team focuses on customer feedback and strives for operational excellence in order to strengthen our consumer-centric culture and optimize the customer experience.

The Customer Excellence Data & Analytics team is looking for a highly motivated and results-driven individual to join a high performing team of professionals. The team is accountable for leading and delivering cross organizational data and analytics, as well as critical insight for business changes to improve the customer experience. The changes are of high priority, extreme complexity, high visibility both internal and external, and fast paced with time constraints.

Specifically this individual will have responsibility to:

  • Focus on executing Wells Fargo Home Lending’s Commitment to Customer (C2C) Policy. You will perform analysis to identify customers who have been negatively impacted (financially or otherwise) due to gaps or breakdowns in WFHL operational processes
  • Lead large-scale analytics and reporting projects in order to tell ‘one story’ about customer experience within the Consumer Lending Group.
  • Facilitate discussions between business partners to understand drivers and impacts to trends and data.
  • Compile/mine data from multiple sources to solve complex operational and/or strategic business problems as they arise, making the appropriate recommendations to maximize operational efficiency, quality and compliance.
  • Ensure adherence to data management regulations and policies
Required Qualifications

  • 6+ years of experience in one or a combination of the following: reporting, analytics, or modeling; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 4+ years of experience in one or a combination of the following: reporting, analytics, or modeling

Desired Qualifications

  • Extensive knowledge and understanding of research and analysis
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to research, analyze, document, and present organizational metrics that drive business decisions
  • 4+ years of experience with SAS or SQL, or other data management, reporting and query tools
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Knowledge and understanding of data visualization
  • Ability to translate complex technical needs into straightforward requests for information and collaboration, working with a wide range of people

Other Desired Qualifications
  • Ability to research, analyze, document, and present organizational metrics that drive business decisions
  • Knowledge and understanding of consumer lending data and analytics
Job Expectations

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


A little about us:
Wells Fargo is committed to hiring and retaining active military personnel and veterans. Our goal is to employ 20,000 veterans by 2020.

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