Nationwide's Run Services is seeking an Analytics and Reporting Manager to provide operational and strategic Leadership of the centralized analytics and reporting function providing services to the IT Enterprise. This is a fast-paced collaborative environment supporting multiple IT (information technology) partners providing analytics and reporting solutions.
We're looking for 5+ years of proven experience effectively leading and managing teams in a service support, delivery and/or consulting environment. Seeking in-depth experience with data mining, data analysis, and data modeling and leveraging analytics and data visualization tools to solve complex business challenges (R, Python, PowerBI, Tableau, SQL, Excel, data blending, and scripting languages).
Primary services include:
* Analytics and communication of actionable insights,
* Design, build, and socialize self-service reporting solutions
* Executive Support - CIO, Business Solution Area, and Technology Tower level analytics, reports, and visualizations
* Consultation - requirements gathering, design, and visualization
In addition this person will partner with other service providing teams within Run Services to drive continued enhancement of service offerings to the IT Enterprise. The right candidate will have strong analytical skills, excellent communication skills, inherent curiosity, demonstrated personal and team engagement, strong detail orientation, a passion for quality, and a learning/growth mindset.
The ideal candidate will possess the following:
* 5+ years of proven experience effectively leading and managing teams in a service support, delivery and/or consulting environment
* In-depth experience with data mining, data analysis, and data modeling and leveraging analytics and data visualization tools to solve complex business challenges (R, Python, PowerBI, Tableau, SQL, Excel, data blending, and scripting languages).
* The ability to take complex sets of data and be able to present it in a format consumable by a broad audience, including C-Level executives
* Demonstrated ability to coordinate cross-functional work across teams
* Excellent written and verbal communication skills
* Strong analytical and problem solving skills: ability to self-prioritize tasks and manage multiple competing priorities
* Experience finding and effectively challenging talent and raising the capability level of a team
* A solid understanding of ITIL concepts and processes. (ITIL v3 and/or advanced ITIL certifications are preferred)
* A broad technical knowledge, with application development experience and understanding of infrastructure technologies (Network, Windows, Storage, Middleware, Open Systems and Mainframe) preferred
* The ability to educate technical teams and/or individuals on Nationwide's best practices and/or processes
* Day to day working with direct reports and continuing the Lean / Agile mindset as team norms
* Experience with managing a million-plus operational budget, workforce planning, and staffing
* Familiarity with information risk management and financial compliance best practices
* Experience with ServiceNow for IT Service Management
ComputerWorld named Nationwide one of the best IT places to work in 2016. Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the U.S. and is rated A+ by both A.M. Best and Standard & Poor's. The company provides a full range of insurance and financial services, including auto, commercial, homeowners and life insurance; public and private sector retirement plans, annuities and mutual funds; banking and mortgages; specialty health; pet, motorcycle, boat and farm insurance. For more information, visit www.nationwide.com and apply for job 49713.
Summary: Manages activities and staff responsible for one or more components of the systems development life cycle including business analysis, systems analysis, applications development and/or quality assurance and testing analysis functions. Responsible for feasibility studies, time and cost estimates, and the establishment and implementation of new or revised application systems and programs. Assists in projecting and testing software and hardware requirements. Assigns personnel to various projects and manages activities. Reviews and evaluates work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods. Consults with personnel in other information systems sections to coordinate activities. Prepares activity and progress reports regarding the activities of the applications section.
Reporting Relationships:Reports to Director/OfficerCore Duties and Responsibilities:
+ Manages all activities and functions of a staff involved with the analysis, definition, specification, development, testing, documentation and installation of new and/or existing applications.
+ Manages a staff responsible for the analysis and validation of user and system requirements as well as existing business processes and information systems. Manages multiple groups involved in designing, developing and implementing new programs and/or modifications of existing applications. Manages a staff responsible for the creation of prototypes and other methodologies for new and/or existing systems. Responsible for the development and implementation of test plans and strategies.
+ Manages a staff responsible for the design, coding, testing, debugging, documentation and implementation of software applications. Manages a staff of software testers involved in a wide range of quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements.
+ Manages the activities associated with the definition and development of specifications as well as the programming and quality testing of technical modules, applications, prototypes and computer programs.
+ Manages one or more aspects of the systems development life cycle.
+ Manages a staff responsible for the planning, development and implementation of strategies related to the systems development life cycle. Manages a staff involved with the evaluation and consultation of technical solutions for systems development life cycle problems and issues.
+ Determines user requirements, leads application design, plans projects, establishes priorities and monitors progress. Evaluates project status and resource utilization and implements changes to improve the team's effectiveness. Ensures all projects are completed within time and budget and are integrated with other software applications.
+ Responsible for feasibility studies, time and cost estimates, and the establishment and implementation of new or revised applications systems and programs.
+ Manages a staff involved in test planning, test requirement definition, test design, test script, test data development, test automation, test environment development and script configuration management as well as test execution.
+ Leads in the development and implementation of the overall strategic vision and integration of broad range ideas regarding business analysis, systems analysis, applications development, and/or quality assurance and testing capabilities.
+ Assists in the development and implementation of business analysis, systems analysis, applications development, and quality assurance and testing policies, standards, procedures and methodologies.
+ Position is a first-level manager and has direct responsibility for people management. In addition to project deployment, responsibilities include career development, performance management, and pay determination and communication.
+ Performs other duties as assigned.
Typical Skills and Experiences: Education: Undergraduate studies in computer science, management information systems, mathematics or related field is strongly preferred.
License/Certification/Designation: N/AExperience: Eight years of experience in programming and systems analysis. Three years of experience in management is preferred.Knowledge: Must have proven knowledge in computer programming language. Must have a thorough understanding in systems and data processing policies, practices and procedures. Must have a thorough understanding in systems analysis and design techniques. Must have expert knowledge of the systems development life cycle. Demonstrated knowledge of project management concepts and techniques required. Must have familiarity of financial statement preparation, budgeting and financial analysis concepts and techniques.Skills/Competencies: Must be able to manage a staff responsible one or more components of the systems development life cycle. Must have the ability manage multiple teams that analyze applications and systems. Must be able to program complex systems requiring minimal interfaces. Must possess strong problem-solving skills to determine the programming effects on existing systems. Must have strong decision-making skills for problem identification and solution recommendation. Must possess strong project leadership and management skills. Must be able to develop, implement and present applications development strategies. Must have strong written and oral communication skills to prepare and communicate programming plans and procedures as well as to interact with all levels within the company.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.Job Conditions:
Overtime Eligibility: Not EligibleWorking Conditions: Normal office environment. Associates may have on-call responsibility after normal working hours and/or on weekends.ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.Credit Check: N/ASafety Sensitive (SS): N/A
Job Family/Function: MIS/TAPEvaluation Activity: 12/22/03 MDK
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