Annuities Services Rep

  • Company: MetLife
  • Posted: March 15, 2017
  • Reference ID: 47802-en_US




Job Location: West Des Moines : Iowa



Never has there been a more exciting time to be part of MetLife! As a company, we have set an ambitious goal to become world class…and we are well on our way. We’re changing the way we work and creating the future together.



  • Researching simple to complex scenarios and handling highly escalated situations. 
  • Act as a liaison between annuity operations and agents and clients. 
  • Coordinate corrections through core processing units, and communicate the resolution to our customers.
  • May also be responsible for drafting correspondence regarding contract history and corrections that have been processed. 




  • Navigate systems
  • Submit corrections to be processed by core processing units
  • Communicate resolution and expectations to internal and external customers
  • Identify root causes and trends
  • Special projects to be determined as needed
  • Pro-Active customer centricity focus is required
  • Cross-train across franchises including new business and post issue to effectively balance workload



  • Strong phone customer service and communication skills
  • Demonstrates problem solving and organizational skills
  • Ability to work well under the pressure of working against strict quality and performance guidelines
  • Must contribute to the MetLife culture




  • High School Diploma



  • Series 6 designation
  • 3 or more years of customer service experience
  • Annuity experience







At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”  



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 47802 

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