API Technical Services Consultant
Posted: December 29, 2016
Reference ID: 343907280
Job Description: Title: API Technical Services Consultant
Location: 1455 Market St., SF
2-3+ years experience would be ideal but it really depends on the quality of the experience. The ideal candidate would have both product knowledge and technical troubleshooting experience.
The range of tickets they'll be handling cover from pre-implementation, implementation, and post-implementation.
Here is a link to our docs if they'd like to review them for additional context: https://developer.uber.com/docs
Uber API Technical Services Consultants are responsible for providing technical guidance to key developers and partners who leverage Uber APIs. By providing top-quality technical support, they ensure customer satisfaction, strengthen customer relationships and collect feedback from the community to help understand motivations, goals and needs of Uber developers. In this role, the Technical Services Consultant will coordinate and facilitate critical technical support requests that come into Uber's support desk and work with the platform operations and development teams to resolve any API issues affecting customers.
Proactively respond to support requests from key API partners and developers Ensure timely response/resolution to technical and product inquiries Ensure resolution results within established Service Level Agreement Guidelines Record and document all issues related to customers within established process guidelines Monitor support requests to identify common problem areas and feature requests to help shaping the roadmap of the Uber API Complete and help optimize efficiency of operational work streams
Experience / Qualifications:
Strong passion and empathy for developers Strong relevant experience in software development / technical support required Excellent communication skills (both written and verbal) Good understanding of API products and platforms; how customer requirements translate to developing applications and systems Strong organization skills Proven ability to work in a fast-paced environment under changing and strict deadlines Ability to read and interpret technical requests around API's, SDK's, and other platform products Ability to define problems, collect data, establish facts, and draw valid conclusions
Send your resume to Leonor.Reyes@adeccona.com
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If you have any questions, please contact Leonor Reyes by email at firstname.lastname@example.org
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