Inspects and services residential electric and gas appliances to ensure safe, efficient operation and code compliance. Develops, maintains and demonstrates related skill proficiency based on changes in products, and/or technology in order to provide service excellence and demonstrates efficient, accurate and productive work practices. Completes record keeping associated with appliance service repair and functions to ensure an accurate information system is maintained; including pertinent repair record information, parts inventory, and payroll time keeping.
Services, inspects and adjusts residential gas and electric appliances and equipment to comply with codes and ensure superior service in terms of safety, reliability, customer satisfaction and monetary value. Develops, maintains and demonstrates related skill proficiency based upon changes in products and/or technology in order to provide service excellence. Demonstrates efficient, accurate and productive work practices.
Promotes and accepts accountability for providing superior customer satisfaction and selling of Home Service Plus products and services (e.g., Service Plus contracts, options, maintenance products and Product Sales referrals) to customers. Maintains professional working relationships with internal and external customers.
Completes recordkeeping associated with appliance service functions to ensure an accurate information system is maintained. Operates company vehicle safely. Maintains vehicle and parts inventory. Identifies and utilizes personal protective equipment and tools according to company standards and policies.
Performs other related tasks including, but not limited to leak survey related to appliance work, storekeeping, transporting appliances and equipment to ensure the efficient operation of the work unit.
Participates in training externally and internally, both field and classroom to increase job knowledge and competency. Advises and assists other employees on the job to provide technical, safety and procedural knowledge.
Requires successful completion of a certificate or technical diploma program (minimum of 2 semesters or 3 quarters) at an accredited educational institution in appliance repair, or a combination of education and experience providing equivalent technical skills.
Entry level position
Additional Knowledge, Skills, Licenses/Certifications, Abilities & Personal Characteristics (KSLAPs):
Able to meet and maintain performance and attendance criteria for the job.
Able to obtain applicable Journeyman Gasfitter's Certificate of Competency within 18 months of eligibility.
Able to pass required pre-employment practical appliance service test.
Able to demonstrate working knowledge of gas and electric appliances (laundry & kitchen).
Able to demonstrate ability to read and understand electrical schematics and understand electro-mechanical relationships.
Able to adapt quickly and respond well to changing priorities.
Able to communicate effectively with other employees, customers and industry representatives.
Able to possess a valid State of Minnesota driver's license and have a safe driving record as determined by the Company.
Able to comply with Company and industry operating safety standards and regulations.
Able to demonstrate and apply a strong customer focus and deliver superior service.
Able to manage use of time, work independently and demonstrate initiative to accomplish assigned duties.
Able to use mobile phone or radio.
Able to use a personal computer or laptop.
Able to meet all physical requirements, competency-based assessments, pre-employment background checks, pre-employment drug screen and other selection criteria determined by the Company.
Able to hear oral communication either in person or on a telephone, mobile phone or radio.
Able to bend, stoop, kneel, crouch, balance, climb, crawl, reach, stand, walk, pull, lift, use fingers and grasp on a daily basis.
Able to exert physical effort on a daily basis.
Able to operate a motor vehicle, including ability to enter and exit vehicle unassisted.
Able to operate a personal computer, either desktop or laptop.
Able to exert up to 75 pounds of force occasionally and/or minimal amount of force frequently to lift, carry, push, pull or otherwise move objects.
Able to work rotating shifts, assigned holidays and overtime when required.
Able to adapt easily to changing work schedules.
A little about us:
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