Senior Application Administrator - ServiceNow

  • Company: Tufts Health Plan
  • Location: Watertown, Massachusetts
  • Posted: November 21, 2017
  • Reference ID: 5000283843806

The application administrator is responsible for providing support for one or more existing software applications. This includes application issue-analysis/resolution, configuration, managing security/permissions, and providing assistance to users. This will require the administrator to learn the business use of the application and utilize SQL and other tools to analyze data interactions. The administrator will work within a small team and will communicate findings/resolutions to other IT professionals and business users.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Provide enterprise-wide technical support for the company's main managed care applications. Key responsibilities include application configuration, security, problem identification & resolution, and application support.
  • Analyze, test and document application programs, scripts and other tools as requested by users or required to automate production, and assigned by management, using SQL and/or other programming tools.
  • Serve as the key contact for assigned applications. Stay current with all application upgrades and enhancements. Work with vendors and internal technical teams to resolve issues, install and test upgrades and customizations.
  • Coordinate with departments to provide application training/education, and documentation.
  • Work with the business units to learn their processes and how they are applied within the supported application.
  • Monitor assigned systems and applications performance to maintain agreed to performance metrics. Take proactive steps to improve performance when necessary. Escalate issues to management.
  • Troubleshoot assigned application problems, reporting problems and/or recommending customizations to management.
  • Collaborate and participate as needed on any Disaster Recovery Planning efforts.
  • Participate in technical on-call services as needed.
  • Provide periodic status reports to management.
  • Represent Network Health at applicable activities including system user groups and other health data system organizations.
  • Maintain professional growth and development through self-directed learning activities and involvement in professional organizations.
  • Ensure that all applications, systems comply with HIPAA security and privacy guidelines
  • Performs other duties as assigned.

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