Job Description: RESPONSIBILITY LEVEL:
This position is responsible for providing detailed technical support for Verasys, PEAK, and Refrigeration customers, including distributors and branches focusing specifically on product applications and controls functions. This position may also assist the Regional Sales Managers in sales support (identifying programs, promotions, products, etc.). PRINCIPAL DUTIES:
Job Qualifications: REQUIREMENTS:
- Provides detailed technical support for the Verasys, PEAK, and Refrigeration customer base on product offerings, typically pre- and post-sale, placing heavy emphasis on standardization and supportive of unique applications, accessories and controls.
- Provides an overview function for customer quotations for product function and specification compliance.
- Acts as a field technical liaison between quality, manufacturing, marketing, and engineering product teams including the recognition of field reported product service control issues and the development of appropriate remedies.
- Provides an avenue to resolve customer application complaints in a timely effective manner.
- Provides call center support and job site technical support as necessary to fulfill customer needs.
- Develops special factory training programs with focus on application techniques.
- Record and manage technical support data in the current management platform (Service Cloud)
- Other duties may be assigned.
1. Bachelor's Degree in a related field or equivalent combined education and experience.
2. A minimum of three years experience in product service.
3. Proficiency in a Windows operating environment, including e-mail and Microsoft Office software.
4. Strong interpersonal skills and decision making ability.
5. Effective and professional communication and organization skills..
6. Ability to use manual or computerized systems for order entry, invoicing, data application, and equipment selection.
7. Willingness and ability to learn and adapt in a fast paced environment.
A little about us:
Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries.