Application Operations Engineer
Location:
Atlanta , Georgia
Posted:
October 20, 2017
Reference:
2985492
About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It's about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it's about the future of industry-energy, healthcare, transportation, manufacturing. It's about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The Predix Cloud Engineering team is seeking experienced Software Support professionals to provide Technical Support for the Predix Cloud: The Software Platform for the Industrial Internet. The Cloud Support Engineer needs to have experience with supporting applications on the cloud that have services-based architectures; strong communication skills, and a motivation to achieve results in a fast-paced environment.

Essential Responsibilities:

Each role is for one of the following areas of expertise: Finance, Process Integration (PI), Logistics, Inquiry to Order (ITO)

In this role, you will:

+ Responsible for taking direct support cases from users of the GE's Industrial Cloud PaaS & SaaS customers

+ Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

+ Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately

+ Work directly with service architects to help reproduce and resolve customer issues

+ Drive customer communication during critical events and lead retrospective meetings

+ Drive projects that improve support-related processes and our customers' technical support experience with minimal guidance

+ Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date

+ Work on critical, highly complex customer problems that may span multiple services

+ Participate in 24x7 on-call rotation and work with global teams

+ Collaborate with cross functional stakeholders

Qualifications/Requirements: Basic Qualifications:

+ B.S or M.S in a technical field, such as Computer Science or Information Systems

+ 3-5 years of experience in the technology space with emphasis on service operations or Application Support in SAP environment OR at least 2 years of experience in an accelerated program in a technical fieldEligibility Requirements:

+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

+ Must be willing to travel up to 10%

+ Must be willing to work out of an office located in Atlanta, GA

Desired Characteristics:

+ A technical engineer, with extensive experience in solving challenging issues in high pressure environment

+ Experienced with ITIL and agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA (preferred) or Rally

+ Excellent communicator, works well in a team environment, and welcomes challenges

+ Self-starter with ability to manage multiple priorities in a fast paced work environment

+ Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics

+ Background and experience in SAP ECC, SAP EP, SAP Fiori, SAP SolMan 7.1 or higher, Transport Express

+ Experience with ITSM tools such as ServiceNow (preferred), ITSM7Technical Expertise:

+ Working experience with SAP applications Finance

+ Strong working experience with SAP Finance and treasury modules (SAP FI and TR and Project Systems (SAP PS)Process Integration (PI)

+ Strong working experience with SAP Integrations (PI/PO, ABAP)

+ Strong technical knowledge: ALE/IDoc, EDI, RFC, ABAP Proxies, Webservices (SOAP/REST), XML/XSLT, Java mappings, sFTP, PGP encryption

+ Strong knowledge of troubleshooting and monitoring techniques Logistics

+ Strong working experience with SAP Logistics modules Material management, Warehouse management (MM, WM) and fulfillment (PP, PM)

+ Working experience with ME/MII or Brilliant manufacturing system (BMS) is an advantageInquiry to Order (ITO)

+ Strong working experience with SAP Inquire to order modules (Sales and distribution, Transportation management, Global trade services (SD, GTS and TM) including the NFe expertise Business Acumen:

+ Strong oral and written communication skills

+ Strong business analysis and problem solving skills

+ Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices

+ Ability to interact at all levels of the organization and with other GE businessesLeadership:

+ Ability to work with a global team and navigate multiple stakeholders\#DTR

Locations: United States; Georgia; AtlantaGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.

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