Application Specialist, Staff
Location:
Alpharetta , Georgia
Posted:
December 15, 2017
Reference:
R-10083371
Position Description

Find Your Forward as an Application Specialist at Fiserv, a FORTUNE™ 500 member, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a commitment to innovation. We support our team with a collaborative work environment that values leadership and new ideas. Members of our Application team thrive on this environment to build the solutions that power more than 13,000 banks and businesses worldwide.

In this role, you’ll help build the technology responsible for our core services. Your work will influence the success of companies across the world. Members of our Technology team are experts in the field, working to evaluate and improve today’s systems while building tomorrow’s. 

About the Role:  This role requires a high level of financial and investment expertise coupled with an affinity for working directly with clients to solve complex problems.  Beyond the responsibility for maintaining the day-to-day relationship with our clients, we expect the Application Specialist to have an excellent understanding of Investment products (Bonds, MBS, CMO, CDs, Etc). The Application Specialist should enjoy teaching complex financial concepts and have a working knowledge of banking operations, reporting, and procedures and possess a foundation in general accounting principles. Successful candidates often have a Treasury, Bank Operations, Financial Accounting or Accounting Systems background.  Prior general ledger experience in a banking environment is a plus but no necessary. The Application Specialist must have excellent troubleshooting skills, good organizational and inter-personal skills, excellent attitude towards work, and good communication skills. Growth opportunities include increased product or management responsibility within Client Services, Professional Services or Product Development. 

About our Business: Fiserv provides financial accounting software that automates and streamlines day-to-day processing by reducing the effort required to perform financial accounting functions.  Our clients include the finance leadership, investment and treasury accountants at leading US financial institutions. 

Essential Job Responsibilities:  

  • Serve as principal point of contact for both external and internal customers with regard to application queries/issues.
  • Perform research and problem diagnostics to determine resolutions to reported problems.
  • Provide database queries and diagnostic scripts to gather information for effective analysis.
  • Validate issues are resolved to customer satisfaction prior to closing inquiries.
  • Provide root-cause analysis for complex issues including action plans to prevent reoccurrence.
  • Efficiently and appropriately escalate issues to Tier 2 support team when warranted.
  • Participate in User Acceptance Testing and product documentation review.
  • Provide client input to Product Managers, Business Analysts and Programmers in regards to product features and enhancements.
  • Ability to travel on an infrequent basis may be required.

  • Required Qualifications:

  • Education - Education: Bachelor's degree in Accounting, Finance, Business Administration, or equivalent education in a related discipline is required.
  • Two years prior application support or technical implementation role within the financial services industry is preferred. Experience with Fiserv Solutions a plus.
  • Strong MS Excel experience

  • Preferred Qualifications:

  • Experience - Proficiency MS SQL (queries) as well as working in virtual environments a plus.
  • Prefer 2 years investment trading or accounting experience
  • Ability to analyze and solve complex technical problems using sound judgment and experience.
  • Proficiency in understanding investment accounting rules.
  • Excellent presentation, client management, organizational, verbal and written communication skills.
  • Strong knowledge of client support procedures with attention to detail and follow up.



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