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Administers, analyzes, and prioritizes systems issues and negotiates a course of action for resolution. Supports work flow and solutions; trouble shoots user errors and supports reporting capabilities. Utilizes system monitoring utilities to monitor system availability. Extracts and compiles data system monitoring data to create availability scorecards and reports.
Essential Job Functions
Key Tasks For Level I : Perform research, systems analysis and design and makes recommendations to management. Act as a liaison between IT, users and vendors in development and maintenance of systems. Identify, prioritize and report system problems, changes and enhancements to proper support locations and ensure that follow up is performed. Perform business analysis and interview clients to determine business needs and project scope. Provide onsite training and support development of training documentation. Negotiate, and implement business objectives. Review data from system monitoring utilities to prepare detailed reports on system availability. Maintain and administer system monitoring utilities. Key Tasks for Level II – In addition to the tasks mentioned above, be able to run small infrastructure projects with minimal supervision. Independently, run technical calls and report to senior management
Bachelors degree or specific relevant technical experience or certifications. ITIL Foundation certification required.
Five years of relevant technical experience in a support role. Plus 1 year as a Level 1 support Analyst. Must have experience in supporting and enhancing Apex plus capture and FileNet
Special Skill Requirement
Occasional travel. Able to communicate concisely and effectively with other support staff. Able to target communications containing complex content to a variety of audiences. Strong working knowledge of Microsoft Excel.
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
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