Application Support Analyst III
Herndon , Virginia
December 10, 2017

Are you interested in helping solve today's most critical housing challenges? In simplest terms, Fannie Mae serves the people who house America. We work at the heart of housing by providing reliable, affordable mortgage financing in all markets at all times, buying loans that banks and other lenders originate, so they can fund new loans. This gives more people the opportunity to buy, refinance, or rent homes and apartments. Creating these opportunities is what drives the people who work at Fannie Mae.

For more information about Fannie Mae, visit


Provide support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports, or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline. Includes both staff in corporate facility supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software.


  • Study business processes in client or host unit and how they are automated. Examine business processes in unit to determine how they could be translated into requirements for IT applications.
  • Develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analyses.
  • May support application(s) in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application, or confer with less senior staff attempting to restore job or report.
  • Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production. May serve as project lead in project to plan revisions to application.
  • Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application.

  • Bachelor's Degree or equivalent required
  • 4 years of related experience
  • Must have previous production support experience; ideally in 24x7 rotation
  • Strong written and oral communication skills
  • Working knowledge of the following:
  • Remedy, ServiceNow or other ticketing system
  • UNIX command line and UNIX scripting
  • Window O/S
  • Autosys job management for scheduling, monitoring and reporting
  • Oracle/sybase scripting
  • Middleware technologies such as Weblogic, JBOSS, Apache
  • Global Load Balancers

Preferred skills/experience:
  • Demonstrable knowledge of ITIL and or Service Management
  • Tibco
  • Abinitio/ETL
  • Reporting Tools (Business Objects, Excel, Tableu)
  • Gemfire
  • SFTP/Connect Direct
  • Experience in support various phases of SDLC (Waterfall or Agile)
  • Experience with web server, application server, Java language strongly preferred .


As a condition of employment with Fannie Mae, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation.

Fannie Mae is an Equal Opportunity Employer.

A little about us:
We’re leading the way to provide safe, affordable, and reliable credit, so people across the U.S. have opportunities to buy, refinance, or rent homes.

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