Application Support Specialist

  • Company: U.S. Medical Management
  • Location: Troy, Michigan
  • Posted: April 30, 2017
  • Reference ID: 531481
Application Support Specialist
U.S. Medical Management (USMM), an affiliate of a leading Fortune 250 company, manages a nationwide continuum of premier providers of medical services delivered primarily to the homes of elderly and home-bound patients. Providing primary home care is the future of medicine, and at USMM, the future is now. With the knowledge and experience to address the evolution of healthcare, USMM is poised for a phenomenal future.
The Application Support Specialist provides high quality third-party healthcare application support to both internal employees and external users. Application Support Specialists respond to requests logged via ticketing systems and telephone support through the entire revenue cycle process; this can range from patient intake/registration, through the point of contact with the physician or nurse, concluding with medical billing and follow up.
In addition, responsibilities will include:
  • Communicate effectively with end users to troubleshoot and resolve EMR related issues
  • Complete and track work orders and support tickets for all assignments
  • Assist with identification, research, and resolution of technical problems
  • Performs software application testing for new releases/implementations
  • Works with managers and teammates to develop accurate estimates of assigned tasks
  • Familiarity with a variety of the field's concepts, practices, and procedures
  • Participates in training and mentoring of team members
  • Supports other projects and initiatives as required
  • Provides rotating on-call support
  • Other duties as assigned
  • Varying shifts are available
  • Self-motivated and customer service oriented
  • Ability to take ownership of and follow through on client issues until resolution is achieved
  • Excellent written and verbal communication skills; ability to speak effectively in interpersonal situations
  • Ability to effectively communicate and coordinate with peers and management when required
  • Strong interpersonal, problem solving, and analytical skills
  • A self-starter who can work independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment
  • Excellent organizational, decision-making, and time management skills; Ability to track and perform multiple tasks
  • Great attention to detail
  • High stress tolerance
  • Maintains a professional demeanor
  • Ability to quickly learn new software and technologies
  • 2-5 years of experience with support, training, or a technical position in a customer service related field
  • Experience and familiarity with the healthcare industry, including medical records and related privacy and security rules
  • Associates or Bachelors degree in related field
  • Familiarity with helpdesk ticketing procedures

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