Application Support Specialist - Media
Location:
Greenwood Village , Colorado
Posted:
February 19, 2018
Reference:
209711BR
Application Support Specialist

Spectrum Reach is the advertising sales division of Charter Communications, Inc. The company offers custom solutions for the modern media landscape utilizing national cable networks, internet advertising and promotional events supported by marketing, research and award-winning creative services. Spectrum Reach applies insightful research to understand consumer behavior and build targeted, multi-screen media plans personalized for each customer.
With offices in 41 states and 147 markets, Spectrum Reach covers over 27 million households throughout the country. From traditional commercial advertising to exciting new possibilities in interactive media and multi-screen solutions, Spectrum Reach’s consultative team brings advertisers effective, efficient ways to turn our audiences into their customers.


JOB SUMMARY
Responsible for maintaining applications, supporting and training users for system(s) and applications usage. Responsible for complex troubleshooting and resolution of critical enterprise systems. Utilizing Tier 1-3 resolution practices, works with users across the business to resolve system issues. Assists the business with identifying system enhancement opportunities and related impacts, and performs release management on these enhancements.


MAJOR DUTIES AND RESPONSIBILITIES
  • Actively and consistently supports all efforts to simplify and enhance the customer experience
  • Devises or modifies procedures to solve complex problems considering capacity and limitations, operating time, and form of desired results
  • Responsible for ensuring the performance and reliability of applications
  • Performs troubleshooting for hardware, software and system problems
  • Participates in projects to implement or enhance systems and applications
  • Assists in defining user requirements, coordinating system-wide updates and installing upgrades and patches
  • Maintains application security
  • Monitors and maintains performance metrics for system features; recommends and takes corrective/preventive actions
  • Performs configuration, change management and testing activities as required
  • Consults users on technology changes that will impact work processes

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge
  • Excellent verbal and written communication skills
  • Process driven and has eye for detail
  • Strong understanding of application security
  • Strong analytical skills
  • Ability to multi-task and remain productive in a results-driven service oriented environment

Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience

Related Work Experience
3 to 5 years software experience
3 to 5 years IT troubleshooting experience


A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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