Applications Support Analyst II
Location:
Herndon , Virginia
Posted:
November 03, 2016
Reference:
49015
THE COMPANY

Are you interested in helping solve today's most critical housing challenges? In simplest terms, Fannie Mae serves the people who house America. We work at the heart of housing by providing reliable, affordable mortgage financing in all markets at all times, buying loans that banks and other lenders originate, so they can fund new loans. This gives more people the opportunity to buy, refinance, or rent homes and apartments. Creating these opportunities is what drives the people who work at Fannie Mae.

For more information about Fannie Mae, visit http://www.fanniemae.com/progress

JOB INFORMATION

Provide support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports, or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline. Includes both staff in corporate facility supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software.

KEY JOB FUNCTIONS

  • Study business processes in client or host unit and how they are automated. Examine business processes in unit to determine how they could be translated into requirements for IT applications.
  • Assist staff in unit with use of application that automates or executes their business processes.
  • Develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analyses.
  • May support application(s) in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application.
  • Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application.
  • Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production.

Qualifications:
EDUCATION
  • Bachelor's Degree or equivalent required
MINIMUM EXPERIENCE
  • 2 years of related experience
SPECIALIZED KNOWLEDGE & SKILLS

  • Unix
  • Autosys
  • Oracle/Sybase/Microsoft database concepts
  • Tibco
  • Middleware technologies such as Weblogic, JBOSS, Apache
  • ITIL Foundations and/or Service Management experience preferred

Experience with the following a plus:
  • Tibco
  • Reporting Tools (Crystal, nvision, Business objects, Excel, Tableau)
  • SFTP and/or Direct Connect

EMPLOYMENT

As a condition of employment with Fannie Mae, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.

Fannie Mae is an Equal Opportunity Employer.
A little about us:
We’re leading the way to provide safe, affordable, and reliable credit, so people across the U.S. have opportunities to buy, refinance, or rent homes.

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