APPOINTMENT DESK AND TRANSPORTATION COORDINATOR
Location:
Salinas , California
Posted:
October 16, 2017
Reference:
USA_379286
PRIMARY PURPOSE:

Schedule and secure a pick-up time for customer orders for the loading dock. This involves answering customer phone calls timely and scheduling an appointment, pick-up time, that meets product availability. Appointments will be for inbound raw freight and outbound finished goods. Ensure the customer is checked-in and out of the loading dock efficiently and timely. Identify customers who were a "no show" to their prescheduled appointment, call "no show" customers and reschedule a new customer pick-up time. Tracking and tracing loads in transit for the East Transportation Manager and the Yuma loads for the Logistics Planner. Coordinate and follow through on claims, freight requests, and KLS issues.

ESSENTIAL JOB FUNCTIONS (other duties may be assigned as needed):

1. Answer customer phone calls in a timely and professional manner. This includes answering multiple phone lines and calls at the same time in an efficient and professional manner, scheduling pick-up time/appointments for customers, and moving customers off the phone quickly to handle high call volumes.

2. Determine if product is available before scheduling the customer pick-up/appointment by looking up information in Navision, talking with Distribution and Production, assimilating and analyzing the information to determine when product will be available and coordinating appointments based on product availability. Based on analysis of applicable information avoid over scheduling the loading dock with customer appointments/pick-up times. If product is not available at the time of the customer phone call, write the order number, customer name, customer phone number, and inform the customer you will research their order and product availability and will phone back.

3. Remove customer appointments in the computer system to allow the Sales Department to make changes to customer orders. After the order has been changed, which includes changes in quantities and items, determine when product will be available, call the customer, and schedule an appointment for pick-up of the order.

4.Responsible for scheduling inbound Receiving appointments for finished goods by other vendors. Appointments are to be made between the hours of 4am to 3pm only. This also includes ensuring product/trucks crossing over from Mexico have an appointment time. T

5. On a daily basis, ensure customers with "Standing Appointments" are on the schedule for their assigned appointment time and at the end of the day, ensure customers have valid appointments.

6. Daily coordination of loads from the West, East and Yuma are to be handled with guidance from the transportation managers. This includes creating transfers, booking orders, and setting up orders.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Strong verbal and written communication skills.

Manpower USA

Posted September 19, 2017
APPOINTMENT DESK AND TRANSPORTATION COORDINATOR
Apply Now

Industry
Admin and Secretarial

Advert ID
USA_379286

Location
Salinas

Job Type
Contract

Hours
Full-Time

Salary Range
USD15.00-16.00 per year

No. of Openings
1

Branch Information
Salinas, CA - (USA) 622 Northridge CA Salinas , CA - 93906 Phone : 831-443-8000

ContactNumber
831-443-8000

Job Description
PRIMARY PURPOSE:

Schedule and secure a pick-up time for customer orders for the loading dock. This involves answering customer phone calls timely and scheduling an appointment, pick-up time, that meets product availability. Appointments will be for inbound raw freight and outbound finished goods. Ensure the customer is checked-in and out of the loading dock efficiently and timely. Identify customers who were a "no show" to their prescheduled appointment, call "no show" customers and reschedule a new customer pick-up time. Tracking and tracing loads in transit for the East Transportation Manager and the Yuma loads for the Logistics Planner. Coordinate and follow through on claims, freight requests, and KLS issues.

ESSENTIAL JOB FUNCTIONS (other duties may be assigned as needed):

1. Answer customer phone calls in a timely and professional manner. This includes answering multiple phone lines and calls at the same time in an efficient and professional manner, scheduling pick-up time/appointments for customers, and moving customers off the phone quickly to handle high call volumes.

2. Determine if product is available before scheduling the customer pick-up/appointment by looking up information in Navision, talking with Distribution and Production, assimilating and analyzing the information to determine when product will be available and coordinating appointments based on product availability. Based on analysis of applicable information avoid over scheduling the loading dock with customer appointments/pick-up times. If product is not available at the time of the customer phone call, write the order number, customer name, customer phone number, and inform the customer you will research their order and product availability and will phone back.

3. Remove customer appointments in the computer system to allow the Sales Department to make changes to customer orders. After the order has been changed, which includes changes in quantities and items, determine when product will be available, call the customer, and schedule an appointment for pick-up of the order.

4.Responsible for scheduling inbound Receiving appointments for finished goods by other vendors. Appointments are to be made between the hours of 4am to 3pm only. This also includes ensuring product/trucks crossing over from Mexico have an appointment time. T

5. On a daily basis, ensure customers with "Standing Appointments" are on the schedule for their assigned appointment time and at the end of the day, ensure customers have valid appointments.

6. Daily coordination of loads from the West, East and Yuma are to be handled with guidance from the transportation managers. This includes creating transfers, booking orders, and setting up orders.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Strong verbal and written communication skills.


A little about us:
For nearly 70 years, Manpower’s mission is to provide job seekers with meaningful career opportunities.

Know someone who would be interested in this job? Share it with your network.