The role of the A/R Collections Associate will be to carry-out accountabilities related to terms compliance and collections within the A/R business function.
This role focuses on accounts that are highly complex in regard to terms compliance and collections with KPIs and goals for currency, DCSO, and terms compliance.
The incumbent will be accountable to meet all baseline and project goals assigned in the most effective and efficient manner.
Perform the credit coordinator role with the following accountabilities:
o Meet all baseline and project goals for currency and DCSO.
o Increase terms compliance while decreasing touch points.
o Monitor customer account statuses and results regarding cash application against defined KPIs, goals and objectives.
o Create and utilize reports to analyze pertinent account information.
o Collaborate and negotiate with customers, sales field, and finance functions to achieve improvements.
o Identify and implement action plans and process improvements with little guidance.
o Participate and collaborate in meetings to gather/share information.
Achieve individual and departmental metrics.
Collaborate with A/R Cash and Exception Resolution Associates to perform accountabilities in the most efficient, effective, and accurate manner to maximize overall A/R business processes and reduce rework.
Effectively communicate issues and procedural changes with Team Coordinators and Managers.
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