The ASM Service is primarily responsible for managing all customer service activities on the sales floor that help enable the desired customer experience. This includes accountability for driving customer satisfaction results and reducing the number of customer complaints across the store by ensuring that superior customer service is delivered on a consistent basis. In addition, the ASM Service may be expected to provide full leadership over the store at any point in absence of the Store Manager.
The ASM Service is responsible for building and developing (includes recruiting, hiring, training, mentoring and coaching) a professional and talented team of Service Managers who support departments across the store, serving as initial contact with customers and facilitating movement of customers to sales associates, when appropriate. This team is committed to generating sales leads, improving sales floor coverage, and maximizing overall customer satisfaction with the Lowe s in-store experience.
Requires morning, afternoon, and evening availability any day of the week; physical ability to move large, bulky and/or heavy merchandise; physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Bachelor s degree and 1 year of experience leading service associates in a retail environment OR 3 years of experience leading service associates in a retail environment
1 year of experience working in a fast-paced, cross-functional work environment
Strong working knowledge of Microsoft Office Suite
5 years of experience leading service associates in a retail or consumer service industry
1 year of experience performing "manager on duty" responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
1 year of experience training and developing direct reports
Experience working in the home improvement retail sector
Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home d©cor, lighting, plumbing)
Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
A little about us:
Lowe’s isn’t just a home improvement company; we’re committed to creating a culture that’s inspiring.