Job Description: The primary purpose of the Asset Protection District Manager is to protect company assets, personnel and customers, reduce shrink by managing and implementing company programs and strategies. Frequent independent judgments are essential. The Asset Protection District Manager is also required to perform all tasks in a safe manner consistent with corporate policies and state and federal laws.
The Asset Protection District Manager is responsible for the functions below, in addition to other duties as assigned:
- Implement proactive company strategies to reduce shrink in the retail stores; ensure Asset Protection activities within the district(s) are consistent with the company's goals and initiatives.
- Conduct internal investigations and interviews targeting associate theft, fraud and procedural errors of drugs, cash, merchandise or other company assets.
- Assist business partners in the planning, development and execution of district(s) business plans and profit/loss results.
- Identify and communicate shrink, risk, compliance, food safety, threats and other business related issues to business partners and work together to develop actions to address issues through active managerial controls.
- Analyze retail exception tools and programs (EBR, POS Synchronization, Inventory Build, etc.) to identify issues, conduct investigations and make a decision on best course of action to resolve identified issues.
- Perform store safety, OSHA, cash variance, lottery, hazmat, Anti-Money Laundering (AML), Food Safety & Sanitation, controlled substance, and other audits as directed by company or Divisional Asset Protection Director.
- Conduct inventory preparation walk-thru and audit inventory process as directed by company and Divisional Asset Protection Director.
- Investigate reported cases via case management program including policy violations, theft, fraud, diversions, privacy, HIPAA, violence, etc. as well as other leads.
- Maintain and update all case information within the case management program.
- Perform Shrink Visit Guide audits and develop action plans with the store manager and business partners to ensure that stores are executing company policies and programs.
- Conduct store visits with business partners and where applicable review daily responsibilities of Asset Protection Agents and/or outside agencies.
- Conduct profit enhancement meetings to review shrink results, Product Protection, Replenishment & BackRoom Disciplines, Back door Seal, Quantity Control, G.E.T., Bagcheck program, Guardianship, Vendor Control programs and new initiatives as they relate to company initiatives.
- Oversee use of all Asset Protection tools, technology & programs including Product Protection Devices, CCTV, Quantity Control, EAS, core and alarm passcodes, safe combinations, security passwords, and other security control changes when necessary or as directed by Divisional Asset Protection Director.
- Hire and train of Asset Protection Agent(s) for the district and coordinate the review of outside agencies as applicable. Manage APA and Guard Agencies payroll and related expenses.
- Act as a liaison between the company and various government agencies, i.e testifying in court or other legal proceedings.
- Attend business related seminars, conferences, training classes and workshops, etc.
Supervisory Responsibilities The Asset Protection District Manager directly supervises Asset Protection Agents and carries out supervisory responsibilities in accordance with Rite Aid policies and applicable laws. Responsibilities of the Asset Protection District Manager include interviewing, hiring, training, directing, rewarding, and disciplining associates; appraising associate performance; and resolving complaints.
*All duties described in this document are to be performed in keeping with the core values and service attributes consistent with the Rite Aid brand and strategy.
Experience / Requirements: The following qualities are required of the Asset Protection District Manager:
- Minimum age of 21 years old to travel for business.
- Ability to pass drug test.
- Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
- Ability to preserve confidentiality of information.
- Ability and willingness to move with purpose and a strong sense of urgency.
- Ability to work weekends on a frequent basis.
- Ability to work extended days on a regular basis.
- Ability to work day or evening hours.
- Accuracy and attention to detail.
- Ability to organize and prioritize a variety of tasks/projects.
- Familiarity with industry/technical terms and processes.
- Ability to work within strict time frames and resolute deadlines.
- Proficiency with the Microsoft ® Office Suite (Word, Excel, PowerPoint, and Access).
The following qualities are helpful:
- Ten-key punch speed of 4,000 SPH.
- Typing speed of 40 WPM.
- Ability to read, write, and/or speak English.
: Products, software, and systems listed above are registered trademarks of their respective companies.
Certificates, Licenses, and/or Registrations This position requires a valid driver's license for business travel when applicable.
Education: Bachelor's degree (BA/BS) in Criminal Justice, Law Enforcement, or Business, plus four (4) years' experience in one of the following: Loss Prevention, Criminal Justice, Law Enforcement, Retail or Military work experience, or as a Loss Prevention Certified Professional, or experience in a position with multi-location supervisory demands; or equivalent combination of education and experience.
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