Assistant Banking Center Manager The Assistant Banking Center Manager is responsible for contributing to the overall success of a Retail Banking Center by 1) meeting or exceeding sales goals, 2) providing effective leadership, 3) achieving prescribed customer service levels and 4) executing operational management objectives.
Position Competencies Successful incumbents drive for results, are interpersonal savvy, have presentation skills, process management, focus on the customer, have high decision quality, direct others, motivate others.
Position Responsibilities: 1. Sales Leadership a. Assist the Retail Banking Center Manager in providing direction and leadership to banking center employees with emphasis on achieving sales goals, remarkable customer service and team work. Assist Retail Banking Center Manager with coordinating sales strategies and sales meetings. b. Utilizing retail and business products and services knowledge; sell loans and deposit products to consumer and small business customers and prospects. c. Generate, maintain and service relationships with consumer and small business customers and prospects. d. Coach and model behaviors concerning sales and service non-negotiables. Use all sales tools, including profiling customers' needs through the use of various technologies and sales coaching tools to ensure a consistent and valued customer experience. e. Meet or exceed individual sales and referral goals. Develop, maintain and grow individual client base and portfolio. f. Act as the primary contact for entire Banking Center staff in the absence of the Retail Banking Center Manager including but not limited to day to day operations, problem resolution, customer service and sales. 2. Talent Leadership a. Assist Manager in the development of a high-performing team. Assist with the management of the Human Resources processes for team, including selection, training, disciplinary actions, performance appraisals, individual development, career development, retention and timecard management. b. Assist Retail Banking Center Manager in maintaining HR records and administering disciplinary action for non-exempt employees. 3. Operations a. Ensure compliance with applicable federal, state and local laws and regulations; and Comerica policies and procedures. Ensure compliance and completion of necessary compliance related training. b. Provide transactional customer service, including but not limited to the following: Accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed. c. Adhere to all banking center compliance and audit standards.
d. Control losses by following policies and procedures.
e. All other duties as assigned.
Relocation No relocation assistance is provided for this position.
Travel Travel is not required of this position.
* Bachelor's Degree from an accredited university - OR - 4 years of Financial Services experience - OR - Associate's Degree from an accredited college and 2 years of experience with staff development - OR - High School Diploma/GED and 4 years of experience with staff development * 1 year of management experience - OR - 2 years of Retail Personal Banking OR Completion of the Retail Bank Management Training Program * 6 months of business development experience in Retail or Financial sales * 1 year of experience MS Word and MS Excel
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled