Assistant Manager -Reimbursement

  • Company: AmerisourceBergen
  • Location: Rockville, Maryland
  • Posted: December 17, 2016
  • Reference ID: 00001GQV
Under general direction of the Manager Reimbursement Services this position typically provides day-to-day direction to Reimbursement Support Specialists. The Assistant Manager is often the first-line of supervision and as a result this position may provide direct management to other professional and/or non-exempt associates. The Assistant Manager is typically responsible for the operational aspects of program management functions to include data management; operational policies and processes; vendor interactions; client reporting; ad-hoc consulting and performance management. This position may also participate in decisions that impact staffing performance measurements training program design implementation and maintenance.

Account Management
  • Works with manager to support the client needs and contract requirement and identifies client issues
  • Compiles and provides a wide range of routine reports related to program management and clients
  • May analyze reports for trends and offer recommendations
Team Management
  • Provides day-to-day instruction to team members on job responsibilities
  • Reviews and approves timesheets
  • Implements initiatives to support smooth operation of the team
  • May conduct performance reviews and facilitate team meetings
  • Determines appropriate staffing needs for program operations and may manage phone schedules; implement procedures to ensure that team is meeting client requirement
  • Helps associates resolve associate work-related issues
Business Development
  • Searches for new opportunities to service clients
  • May identify new approaches to enhance current service
Training and Mentoring
  • Trains new and current team members on programs; addresses team members' program questions
  • Identifies individual as well as group training needs and appropriately address training gaps
  • Supports new associates in their efforts for growth and development
Quality and Compliance
  • Assists in ensuring program quality and compliance with SOPs

Requires broad training in fields such as business administration accountancy sales marketing computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education. Normally requires four (4) years directly related and progressively responsible experience. Experience in the healthcare field is a valued asset and experience managing a large team is essential for this role.
  • General knowledge of reimbursement and patient assistance programs and database elements and functionality; operational policies and processes particularly distribution processes/interfaces
  • Health care research and analysis skills sufficient to support payer research healthcare policy library and state management
  • Ability to resolve associate issues effectively and efficiently
  • Strong organizational skills
  • Superior customer service skills
  • Positive can do attitude
  • Exhibit a good understanding of ABSG Canada services and client base
  • Demonstrate a solid understanding of the program support tasks needed to support the daily operations of the corporation
  • Extremely hands on with team and patient activities
  • Strong communication skills interpersonal skills and attention to detail
  • Ability to multi-task and meet established deadlines
  • Ability to communicate in both English and French
  • Strong team leadership skills

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