Assistant Manager -Reimbursement
Location:
Rockville , Maryland
Posted:
December 24, 2016
Reference:
00001GQV
Under general direction of the Manager Reimbursement Services this position typically provides day-to-day direction to Reimbursement Support Specialists. The Assistant Manager is often the first-line of supervision and as a result this position may provide direct management to other professional and/or non-exempt associates. The Assistant Manager is typically responsible for the operational aspects of program management functions to include data management; operational policies and processes; vendor interactions; client reporting; ad-hoc consulting and performance management. This position may also participate in decisions that impact staffing performance measurements training program design implementation and maintenance.

Account Management
  • Works with manager to support the client needs and contract requirement and identifies client issues
  • Compiles and provides a wide range of routine reports related to program management and clients
  • May analyze reports for trends and offer recommendations
Team Management
  • Provides day-to-day instruction to team members on job responsibilities
  • Reviews and approves timesheets
  • Implements initiatives to support smooth operation of the team
  • May conduct performance reviews and facilitate team meetings
  • Determines appropriate staffing needs for program operations and may manage phone schedules; implement procedures to ensure that team is meeting client requirement
  • Helps associates resolve associate work-related issues
Business Development
  • Searches for new opportunities to service clients
  • May identify new approaches to enhance current service
Training and Mentoring
  • Trains new and current team members on programs; addresses team members' program questions
  • Identifies individual as well as group training needs and appropriately address training gaps
  • Supports new associates in their efforts for growth and development
Quality and Compliance
  • Assists in ensuring program quality and compliance with SOPs

Qualifications:
Requires broad training in fields such as business administration accountancy sales marketing computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education. Normally requires four (4) years directly related and progressively responsible experience. Experience in the healthcare field is a valued asset and experience managing a large team is essential for this role.
  • General knowledge of reimbursement and patient assistance programs and database elements and functionality; operational policies and processes particularly distribution processes/interfaces
  • Health care research and analysis skills sufficient to support payer research healthcare policy library and state management
  • Ability to resolve associate issues effectively and efficiently
  • Strong organizational skills
  • Superior customer service skills
  • Positive can do attitude
  • Exhibit a good understanding of ABSG Canada services and client base
  • Demonstrate a solid understanding of the program support tasks needed to support the daily operations of the corporation
  • Extremely hands on with team and patient activities
  • Strong communication skills interpersonal skills and attention to detail
  • Ability to multi-task and meet established deadlines
  • Ability to communicate in both English and French
  • Strong team leadership skills

A little about us:
Where knowledge, reach and partnership shape healthcare delivery.

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