Responsible for implementing and managing contract renewal initiatives. Maintains contract revenue base at highest possible retention rate and protects contract revenue stream. Ensures timely contract renewal and promotes awareness of upgrade and add-on opportunities to customers. Ensures competitiveness of company's maintenance contracts. Works towards assigned contract revenue goals.
PRINCIPAL DUTIES AND RESPONSIBILITIES
+ Duties include driving specific renewals and tech refresh sales programs, outbound calling, and prospecting to grow EMC's market share
+ Responsible for handling customer sales inquiries with the goal of maintaining or upgrading existing customers' products and services
+ Advises customer of expiring support or maintenance contracts, pricing, new service offerings, etc.
Customer Service skill.
Problem solving skills.
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.
**Critical Hiring Criteria:**
208 - CLOUD SERVICES
US - Texas - Austin